Tag Archives: customer expectations

2016 Global State of Customer Service Report Overview

Posted on June 7, 2016 by admin

Microsoft has conducted a customer service survey across the US, Brazil, Germany, the UK and Japan. In all they polled 5,000 consumers about customer service preferences and expectations. On Tuesday June 14th, 2016 at 2:00 pm Eastern Daylight Time, Microsoft’s … Continue reading →

Posted in customer expectations, Customer Service | Tagged customer expectations, customer service survey, customer service webcast | Leave a comment

Excellent Customer Service Strengthens Customer Relationships and Leads to Brand Loyalty

Posted on September 12, 2014 by admin

Excellent customer service strengthens customer relationships and leads to brand loyalty. When organizations attain a high degree of brand recognition and a reputation for providing quality products and services at a competitive price, while going above and beyond their customers’ … Continue reading →

Posted in brand loyalty, customer expectations, customer loyalty, customer needs, customer relationship management, customer satisfaction, Customer Service, customer wants | Tagged brand recognition, customer centric, customer expectations, customer service representatives, customer service tips | Comments Off

Encouraging Customer Loyalty Can Result in Increased Customer Retention

Posted on June 21, 2014 by admin

If you are a customer service representative, one of your key roles is to help create a customer-centric environment designed to identify and meet customer expectations. To accomplish this, you must ensure that you continue to enhance your knowledge of the organization’s products and services. You must also … Continue reading →

Posted in customer centric, customer expectations, customer loyalty, customer needs, customer relationship management, customer retention, Customer Service, customer service quotation, customer service quote, customer service representatives, customer service skills, customer wants, daily quote, daily quotes, delivering excellent customer service, quotations | Tagged customer expectations, customer loyalty, customer needs, excellent customer service | Comments Off

The Impact of Customer Expectations on Customer Service

Posted on January 21, 2014 by admin

Customers come to you and your organization expecting that certain things will occur in regard to the products and services they desire. If you and other customer service representatives or employees fail to deliver them, your customers can easily desert to … Continue reading →

Posted in brand loyalty, customer appreciation, customer centric, customer expectations, customer loyalty, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer wants, customer-focused organizations, delivering excellent customer service, quality customer service, service culture | Tagged customer centric organizations, customer expectations, customer satisfaction | Comments Off

The Role of Mission and Vision Statements in Customer Service

Posted on October 16, 2013 by admin

Most successful organizations have written mission and vision statements that answer the questions of “What does the organization do?” and “Why does the organization exist?” Mission statements should always tie back to the vision statement and should be incorporated into … Continue reading →

Posted in business to business customer service, customer loyalty, customer needs, customer retention, Customer Service, customer service 101, customer service management, customer service standards, customer wants, customer-focused organizations, quality customer service, what is service culture | Tagged best customer service, customer expectations, customer needs, customer wants, what is a mission statement, what is a vision statement, writing mission statements, writing vision statements | Comments Off

Customer Satisfaction Quotes

Posted on September 29, 2013 by admin

Customer satisfaction is a result of addressing the needs, wants and expectations of your customers. Many customer service representatives and others in their organizations forget that service is a relationship proposition. By establishing rapport with each person with whom you … Continue reading →

Posted in customer expectations, customer relationship management, customer satisfaction, Customer Service, customer service 101, customer service quotation, customer service quote, customer service representatives, customer wants, quality customer service, quotations, Service 101 | Tagged customer expectations, customer needs, customer satisfaction quotes, customer service representatives, daily quote, daily quotes, how to satisfy customers, satisfying customers | Comments Off

Customer Service Quote – Robert W. Lucas

Posted on September 19, 2013 by admin

Posted in customer expectations, customer needs, customer retention, customer satisfaction, Customer Service, customer service 101, customer service quotation, customer service quote, customer wants, delivering excellent customer service, quality customer service, quotations, Service 101 | Tagged customer expectations, customer needs, customer satisfaction, customer service quotes, daily quote, daily quotes, Robert W. Lucas | Comments Off

Provide Customer Peace of Mind in All Interactions

Posted on July 19, 2013 by admin

Customers want to do business with customer service representatives and organizations that they trust and believe offer a quality service and products at a competitive and fair price. In any interaction with your customers, take the time to interact on a … Continue reading →

Posted in brand loyalty, communication skills, Customer communication, customer expectations, customer loyalty, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service representatives, customer service skills, customer wants, delivering excellent csutomer service, delivering excellent customer service, quality customer service, Service 101 | Tagged best customer service, brand loyalty, building customer trust, customer appreciation, customer expectations, customer loyalty, customer needs, customer service representative, customer wants | Comments Off

Building Good Customer Relations by Identifying Customer Expectations

Posted on June 18, 2013 by admin

Customers come in all sizes, shapes and descriptions. They all have specific wants and needs and all require a different degree of effort to address customer expectations and achieve customer satisfaction. Before a service representative can attempt to satisfy a customer, … Continue reading →

Posted in customer expectations, customer needs, customer satisfaction, customer wants | Tagged customer expectations, customer satisfaction, exceeding customer expectations, identifying customer needs, satisfying customers, wants and expectations, what customers want | Leave a comment