Tag Archives: customer expectations

2016 Global State of Customer Service Report Overview

Microsoft has conducted a customer service survey across the US, Brazil, Germany, the UK and Japan. In all they polled 5,000 consumers about customer service preferences and expectations. On Tuesday June 14th, 2016 at 2:00 pm Eastern Daylight Time, Microsoft’s … Continue reading

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Excellent Customer Service Strengthens Customer Relationships and Leads to Brand Loyalty

Excellent customer service strengthens customer relationships and leads to brand loyalty. When organizations attain a high degree of brand recognition and a reputation for providing quality products and services at a competitive price, while going above and beyond their customers’ … Continue reading

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Encouraging Customer Loyalty Can Result in Increased Customer Retention

If you are a customer service representative, one of your key roles is to help create a customer-centric environment designed to identify and meet customer expectations. To accomplish this, you must ensure that you continue to enhance your knowledge of the organization’s products and services. You must also … Continue reading

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The Impact of Customer Expectations on Customer Service

Customers come to you and your organization expecting that certain things will occur in regard to the products and services they desire. If you and other customer service representatives or employees fail to deliver them, your customers can easily desert to … Continue reading

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The Role of Mission and Vision Statements in Customer Service

Most successful organizations have written mission and vision statements that answer the questions of “What does the organization do?” and “Why does the organization exist?” Mission statements should always tie back to the vision statement and should be incorporated into … Continue reading

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Customer Satisfaction Quotes

 Customer satisfaction is a result of addressing the needs, wants and expectations of your customers. Many customer service representatives and others in their organizations forget that service is a relationship proposition. By establishing rapport with each person with whom you … Continue reading

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Customer Service Quote – Robert W. Lucas

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Provide Customer Peace of Mind in All Interactions

Customers want to do business with customer service representatives and organizations that they trust and believe offer a quality service and products at a competitive and fair price. In any interaction with your customers, take the time to interact on a … Continue reading

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Building Good Customer Relations by Identifying Customer Expectations

Customers come in all sizes, shapes and descriptions. They all have specific wants and needs and all require a different degree of effort to address customer expectations and achieve customer satisfaction. Before a service representative can attempt to satisfy a customer, … Continue reading

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