Tag Archives: customer needs

Building Customer Relationships Is an Intergral Part of Selling

Building customer relationships is an Integral part of selling. If you are a customer service representative who deals with selling products or services, there is a difference between simply  providing information requested by a customer and building a lasting customer relationship in order to … Continue reading

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Two Strategies for Reducing Stress in a Customer Service Environment

In a struggling economy, customer service managers around the world realize the value of providing service on demand and maintaining customer-centric environments. With the competition for customers, many organizations are making ongoing advances in system efficiency to address customer needs. … Continue reading

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Encouraging Customer Loyalty Can Result in Increased Customer Retention

If you are a customer service representative, one of your key roles is to help create a customer-centric environment designed to identify and meet customer expectations. To accomplish this, you must ensure that you continue to enhance your knowledge of the organization’s products and services. You must also … Continue reading

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Strong Customer Relations Result From Excellent Customer Service

Providing excellent customer service should be the goal of everyone in your organization, not just front line customer service representatives. Ultimately, customer satisfaction and customer retention are about how well you care about your job and the quality of customer service you … Continue reading

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Customer Relations Equal Sales, Customer Satisfaction and Customer Retention

If you are not striving to build the best customer relationships possible with those you encounter in your organization, then you are failing as a service professional. Everyone from front-line customer service representatives to senior management have a responsibility to do … Continue reading

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Customer Satisfaction Helps Build Brand and Customer Loyalty

To be successful as a customer service representative, it is important that you recognize that consumer behavior has changed in the past decade or so, and that this impacts your customer’s needs, wants and expectations. There are several important things you … Continue reading

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Appropriate Service Recovery Strategies Can Lead To Customer Satisfaction and Retention

Delivering excellent customer service should be the goal of every customer service representative and organization. Unfortunately, when things do not go as planned and customer service breakdowns occur, customer needs, wants and expectations are often not met. Obviously, this is when … Continue reading

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Motivational Customer Service Quote – Zig Zigler

Successful customer service in today’s globally-connected, technology-driven world is about customer service representatives and other employees in the organization having a positive customer-centric attitude. It is also about effectively identifying and satisfying the needs, wants and expectations that each customer … Continue reading

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The Role of Mission and Vision Statements in Customer Service

Most successful organizations have written mission and vision statements that answer the questions of “What does the organization do?” and “Why does the organization exist?” Mission statements should always tie back to the vision statement and should be incorporated into … Continue reading

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Characteristics of Organizations with Strong Customer Service Cultures

Many organizations struggle to gain and maintain strong customer and brand loyalty. However, what they often fail to do right is to create a service culture that nurtures and supports customers. The following are some common characteristics for leading-edge customer-focused organizations … Continue reading

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