Tag Archives: customer retention

Brand and Customer Loyalty Is Earned Not Given Freely

Consumer behavior and spending habits, customer needs, wants and expectations and customer satisfaction levels change constantly. There can be wide differences in the way that customers perceive an item or event when seeking services and products depending on diversity factors, … Continue reading

Posted in brand loyalty, consumer behavior, consumer spending habits, customer appreciation, customer expectations, customer loyalty, customer needs, customer retention, customer satisfaction, Customer Service, customer service quoatation, customer service quotation, customer service representatives, customer service skills, customer wants, daily quote, daily quotes, delivering excellent customer service | Tagged , , , | Leave a comment

Trust is a Crucial Part of Customer Relations and Customer Retention

An important point that many customer service representatives and other employees often forget is that customer satisfaction drives organizational success. If sound customer service skills are not taught to every employee at all levels and they fail to consistently  provide … Continue reading

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Partner With Customers When Building Positive Customer Service Cultures

Being a customer service representative can sometimes be a stressful and frustrating job if you work in an organization that does not effectively value and support customers. In such organizations, customer service training and supervisory coaching needed for you develop the customer service … Continue reading

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Three Tips to Enhance Customer Service

Many things interfere with a customer service representative’s ability to effectively deliver customer service and help build customer and brand loyalty by increasing their satisfaction levels.Here are three tips for effectively dealing with potential problem areas that can interfere with your ability … Continue reading

Posted in brand loyalty, communication skills, customer appreciation, customer centric, Customer communication, customer expectations, customer loyalty, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service representatives, customer service skills, customer wants, customer-focused organizations, delivering excellent customer service, quality customer service, Service 101, Service breakdowns, service culture, verbal communication skills | Tagged , , , , , , , , | Comments Off on Three Tips to Enhance Customer Service

Customer Service Excellence Quote – Macy’s Department Store Motto

Customer service excellence should be a primary goal for any organization. Attainment of this crucial element by any organization is key to success Without it, and satisfied customers who keep coming back and sharing their positive experiences with others, there is … Continue reading

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National Customer Service Week – October 7-11, 2013

National Customer Service Week was established by the International Customer Service Association (ICSA) in 1988 as a way for businesses and organizations to recognize the efforts of their customer service professionals. In 1991 President George H. Bush declared National Customer Service … Continue reading

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Generating Positive Customer and Brand Loyalty

Customers are your reason for existing as an employee. They are also the key element in your organization’s success. For that reason, customer service representatives must consciously go out of your way to identify and anticipate their needs, then address … Continue reading

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Two Tips for Building Strong Customer Relationships

Customers like doing business with those who understand them and their needs and go out of their way to deliver timely and quality services and products at a fair price. This can lead to consumer satisfaction and that is a … Continue reading

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Strengthening Customer Communication

Customers who feel that they have an active role and control of a service-provider interaction often feel more important and valued. Improved interpersonal communication can lead to higher levels of customer satisfaction and retention and reduced stress for you and … Continue reading

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