Tag Archives: customer service

Delivering Excellent Customer Service as Part of a Service Culture

Delivering excellent customer service as part of a service culture has become a pivotal determinant in global competition between organizations. As the world has gotten smaller because or geopolitical changes, trade agreements, personal mobility and connections via technology, the way that companies provide … Continue reading

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Preparing Customer Service Representatives in the Twenty-First Century

         Preparing customer service representatives in the twenty-first century has become a prime strategic initiative in many organizations. That is because they face many challenges in achieving customer satisfaction, increasing customer retention and building customer loyalty that their predecessors did not … Continue reading

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A 100 Percent ATTITUDE Is Crucial for Customer Service Representatives

Organizations are constantly looking for better ways to increase customer satisfaction, generate additional revenue and spark customer retention. While some customer service professionals say that brand loyalty and keeping customers for life is an unachievable goal, there are some strategies … Continue reading

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Dealing With Stress as a Customer Service Representative

Numerous workplace studies have categorized the job of customer service representatives as one of the top ten most stressful today. The potential result of such poor positioning is that bad health problems may materialize since the effects of stress include damage to the … Continue reading

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Customer Service Training Activity – Subconscious Gender Stereotypes

Since ongoing gender communication and interactions between employees and customers is a daily event in most workplaces; organizations must help employees at all levels identify and correct negative stereotypes that might exist between male and female employees. The following activity is a simple … Continue reading

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The Challenges of Building Positive Customer Relationships In a Global World

In a global customer service world, there are potential relationship “minefields” that can cause problems related to trust. This is because for customers from many countries (e.g. Bangladesh, Brazil, China, Egypt, Japan, Philippines, Kuwait, Turkey, Mexico, South Korea, and Vietnam), … Continue reading

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Strong Customer Relations Result From Excellent Customer Service

Providing excellent customer service should be the goal of everyone in your organization, not just front line customer service representatives. Ultimately, customer satisfaction and customer retention are about how well you care about your job and the quality of customer service you … Continue reading

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Customer Relations Equal Sales, Customer Satisfaction and Customer Retention

If you are not striving to build the best customer relationships possible with those you encounter in your organization, then you are failing as a service professional. Everyone from front-line customer service representatives to senior management have a responsibility to do … Continue reading

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Sound Customer Relations Strategies at TBS Travel Keeps Cruisers Coming Back

I thought I’d take time to share a real jewel in the travel industry if you love to travel as much as my wife and I do. We are enthusiastic cruisers and world travelers. There are so many beautiful and unique … Continue reading

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Motivational Customer Service Quote – Robert W. Lucas

Professional customer service is all about providing high quality products and services that can meet your customers needs, wants and expectations. If you are a customer service representative, it is your responsibility to master as many customer service skills as possible in … Continue reading

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