Tag Archives: customer service breakdowns

Customer Service Quote – The Value of Dissatisfied Customers

Customers who are unhappy or dissatisfied can be a real challenge for many customer service representatives. They require additional time and effort to appease, they can create a public display, and they can also affect organizational and service provider satisfaction … Continue reading

Posted in customer relationship management, customer satisfaction, Customer Service, customer service 101, customer service quoatation, customer service representatives, customer service skills, delivering excellent csutomer service, delivering excellent customer service, employee attitude, quality customer service, quotations, Service 101, Service breakdowns, Service recovery, Uncategorized | Tagged , , , , | Comments Off on Customer Service Quote – The Value of Dissatisfied Customers

Service Recovery Strategies: Rebuilding customer relationships after breakdowns

Managing conflict with customers involves more than just resolving the disagreement. If you fail to address the emotional and psychological needs of those involved, you may find the conflict returning, repercussions and/or severe damage to the customer-provider relationship may occur. Often … Continue reading

Posted in customer appreciation, Customer communication, Customer Service, customer service across cultures, Customer Service Articles, customer service skills, Service 101, Service breakdowns, service culture, Service recovery | Tagged , , , , , , , , , , | Comments Off on Service Recovery Strategies: Rebuilding customer relationships after breakdowns