Tag Archives: Customer Service delivery; Customer Retention; Customer communication; Technology-based service delivery; Customer service

Customer Service Strategies That Aid Customer Satisfaction and Retention

It seems like many organizations are spending a lot of time, effort and money try to impress or “wow” customers, rather than focusing on solid strategies for simply giving them what they want and expect. Unfortunately, a lot of people … Continue reading

Posted in communication skills, Customer communication, customer needs, customer relationship management, customer satisfaction, Customer Service, customer service 101, customer service representatives, customer service training, customer service trends, customer wants, delivering excellent csutomer service, delivering excellent customer service, methods of communication, quality customer service, Service 101, service culture, Technology based customer service, Uncategorized, verbal communication skills | Tagged , , , , , , , | 1 Comment

Customer Service Skills for Success – Tips for Delivering Excellent Customer Service

  In one of my books, Customer Service: Skills for Success, I feature how-to strategies on topics for customer service representatives that can assist in moving from good customer service to excellent customer service delivery. By applying strategies found in the text, … Continue reading

Posted in brand loyalty, customer appreciation, Customer communication, customer loyalty, customer satisfaction, Customer Service, customer service across cultures, customer service diversity, customer service representatives, customer service skills, customer service training, delivering excellent csutomer service, global customer service, quality customer service, Service 101 | Tagged , , , , , , , , , | Comments Off on Customer Service Skills for Success – Tips for Delivering Excellent Customer Service