Tag Archives: customer service excellence

Customer Service Inspirational Quote – Karl Albrecht & Ron Zemke

Successful customer service representatives, and others in their organization who want to ensure high levels of customer and brand satisfaction, realize that only their dedication and positive attitudes can lead to success. A simple concept summarized in the following statement, by … Continue reading

Posted in brand loyalty, customer appreciation, customer loyalty, customer retention, customer satisfaction, Customer Service, customer service 101, customer service across cultures, customer service quotation, customer service quote, customer service representatives, daily quote, daily quotes, delivering excellent customer service, quality customer service, quotations, Service 101 | Tagged , , | Comments Off on Customer Service Inspirational Quote – Karl Albrecht & Ron Zemke

The Importance of Customer Service Representatives in Organizational Success

The business of customer service is all about people. Whether you are the CEO discussing strategic relationships with potential business partners, a salesperson sharing product or service information with a potential customer, a call center representative gathering information from a … Continue reading

Posted in brand loyalty, communication skills, customer centric, Customer communication, customer loyalty, customer relationship management, customer satisfaction, Customer Service, customer service 101, customer service representatives, customer service skills, delivering excellent customer service, quality customer service, Uncategorized, verbal communication skills | Tagged , , , , , , | Comments Off on The Importance of Customer Service Representatives in Organizational Success

Differing Time Management Perspectives in a Global Customer Service World

As a service provider, you may encounter someone whose view of time differs significantly from yours. You should learn to adapt. Many cultures view the past, present and future differently and may place more or less importance on them than … Continue reading

Posted in consumer behaviour, cultural diversity, customer relationship management, Customer Service, customer service across cultures, customer service diversity, global customer service, impact of diversity on customer service | Tagged , , , , , , , , , | Comments Off on Differing Time Management Perspectives in a Global Customer Service World

Customer Service Excellence Quote – Tony Alessandra

“Good customer service is hard to find today.” How many times have you heard that statement? As a service provider (and we all are in any organization of more than one person since we all have internal customers), your goal should … Continue reading

Posted in customer centric, customer satisfaction, Customer Service, customer service 101, customer service quoatation, delivering excellent csutomer service, delivering excellent customer service, quality customer service, quotations, Service 101 | Tagged , , , , , , , , | Comments Off on Customer Service Excellence Quote – Tony Alessandra

Importance of a Positive Attitude in a Service Culture

Ever thought about the word attitude? Some say that attitude is everything. If yours is positive, then you likely succeed and are happy. If it is negative, chances are you find yourself feeling depressed and constantly dealing with stressful situations … Continue reading

Posted in customer loyalty, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service skills, quality customer service, Service 101 | Tagged , , , , , | Comments Off on Importance of a Positive Attitude in a Service Culture