Tag Archives: customer service experience

Customer Perceptions Have An Impact On Customer Relations

Most customer service representatives go to work with the determination to deliver excellent customer service and achieve customer satisfaction. They typically have the customer service skills and knowledge needed to address their customer’s needs, wants and expectations. Even so, some things … Continue reading

Posted in brand loyalty, customer loyalty, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service quote, customer service representatives, customer service skills, customer wants, daily quote, delivering excellent csutomer service, quality customer service, quotations, Service breakdowns, Service recovery | Tagged , , , | Comments Off on Customer Perceptions Have An Impact On Customer Relations

Employee Attitude Is a Key to Building Effective Customer Relationships

Positive customer relations are something that every customer service representative and every other employee from the top down in any organization should make a priority. By putting more effort into establishing, nurturing and expanding customer relationships organizations can look increased sales and ultimately … Continue reading

Posted in brand loyalty, customer retention, customer satisfaction, Customer Service, customer service representatives, customer service skills, delivering excellent customer service, employee attitude | Tagged , , | Comments Off on Employee Attitude Is a Key to Building Effective Customer Relationships