-
Visit my home page - RobertWLucas.com
Join my LinkedIn group - Creative Trainers Network
Visit my Pinterest Boards today! -
-
-
Recent Posts
- Powerful Strategies for Building and Maintaining Strong Internal Customer Relationships
- 7 Customer Service Trends That Impact Expectations
- Ways to Achieve Customer Service Excellence – 3 Strategies for Professional Development
- Time Management in Customer Service – Tips for Service Professionals
- Customer Incentives Lead to Customer Satisfaction
Recent Comments
- admin on Effective Listening Tips for Customer Service Representatives
- admin on Superior Customer Service at Fields Chrysler Jeep Dodge Ram
- chase.beckingham on Superior Customer Service at Fields Chrysler Jeep Dodge Ram
- admin on Effective Listening Tips for Customer Service Representatives
- How to Keep Loyal Customers on Avoiding Customer Service Breakdowns
Archives
- April 2018
- November 2016
- October 2016
- September 2016
- August 2016
- July 2016
- June 2016
- May 2016
- April 2016
- March 2016
- December 2015
- March 2015
- February 2015
- November 2014
- October 2014
- September 2014
- August 2014
- July 2014
- June 2014
- May 2014
- April 2014
- March 2014
- February 2014
- January 2014
- December 2013
- November 2013
- October 2013
- September 2013
- August 2013
- July 2013
- June 2013
- May 2013
- April 2013
- January 2013
- September 2012
- August 2012
Categories
- authors
- award-winning author Robert W. Lucas
- brand loyalty
- buisiness phone greetings
- business phone etiquette
- business phone greetings
- business to business customer service
- commerce
- communication skills
- consumer behavior
- consumer behaviour
- consumer spending
- consumer spending habits
- cultural awareness
- cultural diversity
- customer appreciation
- customer centric
- Customer communication
- customer expectations
- customer loyalty
- customer needs
- customer relationship management
- customer retention
- customer satisfaction
- Customer Service
- customer service 101
- customer service across cultures
- Customer Service Articles
- customer service diversity
- customer service management
- customer service over the telephone
- customer service quoatation
- customer service quotation
- customer service quote
- customer service representatives
- customer service skills
- customer service standards
- customer service training
- customer service trends
- customer wants
- customer-focused organizations
- daily quote
- daily quotes
- delivering excellent csutomer service
- delivering excellent customer service
- demographics
- ecommerce
- employee attitude
- global customer service
- impact of diversity on customer service
- internal customer service
- listening skills
- methods of communication
- New book by Robert W. Lucas
- nonverbal communication
- Projecting a positive telephone service image
- quality customer service
- quotations
- Service 101
- Service breakdowns
- service culture
- Service recovery
- Social media in customer service
- Stress reduction
- taking a phone message
- Technology based customer service
- telephone etiquette
- Time management
- Uncategorized
- verbal communication skills
- what is service culture
- writers
- writing contests
Tag Archives: customer service experience
Customer Perceptions Have An Impact On Customer Relations
Most customer service representatives go to work with the determination to deliver excellent customer service and achieve customer satisfaction. They typically have the customer service skills and knowledge needed to address their customer’s needs, wants and expectations. Even so, some things … Continue reading
Posted in brand loyalty, customer loyalty, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service quote, customer service representatives, customer service skills, customer wants, daily quote, delivering excellent csutomer service, quality customer service, quotations, Service breakdowns, Service recovery
Tagged customer service experience, customer service representative, customer service skills, excellent customer service
Comments Off on Customer Perceptions Have An Impact On Customer Relations
Employee Attitude Is a Key to Building Effective Customer Relationships
Positive customer relations are something that every customer service representative and every other employee from the top down in any organization should make a priority. By putting more effort into establishing, nurturing and expanding customer relationships organizations can look increased sales and ultimately … Continue reading
Posted in brand loyalty, customer retention, customer satisfaction, Customer Service, customer service representatives, customer service skills, delivering excellent customer service, employee attitude
Tagged best possible customer service, brand loyalty, customer service experience
Comments Off on Employee Attitude Is a Key to Building Effective Customer Relationships