Tag Archives: customer service representatives

Customer Relationship Management Initiatives Focus on Customer Loyalty and Retention

At one point in history, business owners knew their customers personally. They knew their customers’ families, what their religious affiliation was, and what was happening in their lives. Customers dealt with the owners of a business and had personal relationships with … Continue reading

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Excellent Customer Service Strengthens Customer Relationships and Leads to Brand Loyalty

Excellent customer service strengthens customer relationships and leads to brand loyalty. When organizations attain a high degree of brand recognition and a reputation for providing quality products and services at a competitive price, while going above and beyond their customers’ … Continue reading

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Build Customer Relations – PLAN for Positive Customer Interactions

Customer service representatives are on the front line when it comes to making a positive first impression on potential and current customer. What you do (of do not do), say, and how you act with customers can either help build … Continue reading

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Causes of Customer Service Breakdowns – Being Preoccupied

There are numerous reasons why customer service breakdowns occur. These run the spectrum from lack of sound customer service skills to bad customer service representative attitude. In today’s hectic workplace where customer service representatives are constantly multitasking, it is sometimes … Continue reading

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The Power of Non Verbal Communication Skills in Customer Service

Like other customer service skills, nonverbal communication is a strong component of interactions between a customer service representative and current or potential customers. For example, nodding of the head is often used (and overused) by many customer service professionals people to … Continue reading

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Strong Customer Relations Result From Excellent Customer Service

Providing excellent customer service should be the goal of everyone in your organization, not just front line customer service representatives. Ultimately, customer satisfaction and customer retention are about how well you care about your job and the quality of customer service you … Continue reading

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6 Customer Service Representative Attributes That Lead to Better Customer Relations

Customer relationships are formed through the use of sound customer service skills and a variety of service strategies that are used to welcome, serve and support each customer or client as an individual. Customer service representatives should be hand-picked by … Continue reading

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Customer Service Inspirational Quote – Karl Albrecht & Ron Zemke

Successful customer service representatives, and others in their organization who want to ensure high levels of customer and brand satisfaction, realize that only their dedication and positive attitudes can lead to success. A simple concept summarized in the following statement, by … Continue reading

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Inspirational Customer Service Quote – Kevin Stirtz

Customer service success is determined by how well customer service representatives and other organizational employees prepare before their customers arrive. If they follow industry standards in the way they greet, listen and provide service to the people they encounter, they … Continue reading

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Customer Service Quote – Maya Angelou

One of the most important means for customer service representatives to create a customer-centric environment is to think of ways to build a sound relationship with everyone with whom they come into contact. By going out of your way to identify … Continue reading

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