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Effective Listening and Interpersonal Communication Skills for Customer Service Representatives

Effective listening and interpersonal communication skills for customer service representatives are crucial in ensuring that customers are satisfied and less likely to desert an organization. Many customer service representatives assume that they know how to effectively listen to their customers. … Continue reading

Posted in communication skills, Customer communication, customer loyalty, customer retention, customer satisfaction, customer service across cultures, customer service representatives, customer service skills, listening skills, nonverbal communication, verbal communication skills | Tagged , , , | Comments Off on Effective Listening and Interpersonal Communication Skills for Customer Service Representatives