Tag Archives: customer service training

Is Customer Service Week the Best Time to Show Customer Appreciation?

          Have you noticed how many articles and references are flying around stores and on the Internet regarding the importance of Customer Service Week (October 6-10, 2014)? Service providers are wearing shirts and hats and articles abound … Continue reading

Posted in customer appreciation, customer centric, customer expectations, customer relationship management, customer satisfaction, Customer Service, customer service skills, customer service training, customer wants, delivering excellent customer service | Tagged , , , | Comments Off on Is Customer Service Week the Best Time to Show Customer Appreciation?

Customer Service Training Should Address Nonverbal Communication

Good verbal and nonverbal communication skills are crucial for any customer service representative who wants to deliver the best customer service possible. This is why any customer service training should address  nonverbal communication. The art of sending and receiving messages through words … Continue reading

Posted in cultural awareness, Customer communication, Customer Service, customer service skills, nonverbal communication | Tagged , , , | Comments Off on Customer Service Training Should Address Nonverbal Communication