Tag Archives: dealing with diverse customers

Impact of Values and Beliefs on Customer Service

Values are based on the deeply held beliefs of a culture or subculture. These beliefs might be founded in religion, politics, or group mores. They drive thinking and actions and are so powerful that they have served as the basis … Continue reading

Posted in consumer behavior, consumer behaviour, cultural awareness, cultural diversity, customer relationship management, customer service across cultures, customer service diversity, demographics, global customer service, impact of diversity on customer service | Tagged , , , , | Comments Off on Impact of Values and Beliefs on Customer Service

Successfully Addressing Diversity as a Service Provider

As the world grows smaller economically and otherwise through world trade, international travel, outsourcing and off shoring of jobs, worldwide Internet access, international partnerships between organizations and technologically transmitted information exchange, the likelihood that you will have contact as a … Continue reading

Posted in cultural awareness, cultural diversity, customer needs, Customer Service, customer service 101, customer service across cultures, customer service diversity, customer wants, demographics, global customer service, impact of diversity on customer service, Service 101, Uncategorized | Tagged , , , , | Comments Off on Successfully Addressing Diversity as a Service Provider

Four Tips for Delivering Customer Service in a Diverse World

The world is much smaller than it was several decades ago. More expendable income, ease of travel and technology have closed the distance and communication gaps that were formerly in place. As a result, you are likely to encounter customers … Continue reading

Posted in cultural awareness, cultural diversity, Customer communication, Customer Service, customer service 101, customer service across cultures, customer service diversity, customer service representatives, customer service skills, customer-focused organizations, delivering excellent customer service, demographics, global customer service, impact of diversity on customer service, quality customer service, Service 101 | Tagged , , , , , , | Comments Off on Four Tips for Delivering Customer Service in a Diverse World

POSITIVE Global Customer Service Model – Serving Diverse Customers

The following acronym (POSITIVE) provides some strategies for creating or contributing to a positive global service environment and building strong relationships with your customers. It provides a model to move you from good customer service to the best customer service … Continue reading

Posted in cultural awareness, cultural diversity, customer appreciation, Customer communication, Customer Service, customer service across cultures, Customer Service Articles, customer service diversity, customer service skills, customer service training, customer service trends, demographics, global customer service, impact of diversity on customer service, Service 101, Service breakdowns, Service recovery, Uncategorized | Tagged , , , , , , , , , | Comments Off on POSITIVE Global Customer Service Model – Serving Diverse Customers