Tag Archives: ecommerce

Internet Sales Revenue Continues to Climb from 2012-2017

  Ever since customers discovered the value and savings in time, effort and money from using the Internet to shop for products and services, the world has not been the same. Revenue generated from electronic commerce (ecommerce) continues its upward climb … Continue reading

Posted in consumer behavior, consumer behaviour, consumer spending, consumer spending habits, Customer Service Articles, customer service trends, delivering excellent customer service, ecommerce, Technology based customer service | Tagged , , | Comments Off on Internet Sales Revenue Continues to Climb from 2012-2017

Technology Is Rapidly Changing the Face of Customer Service

Customer service is changing rapidly as technology encroaches on the traditional world of retail marketing and sales.  Customer and brand loyalty are quickly becoming a thing of the past as many customers search for the finest quality at the cheapest … Continue reading

Posted in commerce, consumer behavior, consumer behaviour, customer expectations, Customer Service, customer service 101, customer service management, customer service representatives, customer wants, quality customer service, Service 101, Technology based customer service | Tagged , , , , , , , , , , | Comments Off on Technology Is Rapidly Changing the Face of Customer Service