Tag Archives: effective listening skills

Effective Listening and Interpersonal Communication Skills for Customer Service Representatives

Effective listening and interpersonal communication skills for customer service representatives are crucial in ensuring that customers are satisfied and less likely to desert an organization. Many customer service representatives assume that they know how to effectively listen to their customers. … Continue reading

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Imrpoving Customer Service With Active Listening Skills

Delivering excellent customer service to your internal and external customers requires strong interpersonal communication skills, especially in the area of listening. Listening effectively is the primary means that many customer service representatives use during communication to determine the needs of … Continue reading

Posted in communication skills, Customer communication, Customer Service, customer service quotation, customer service quote, customer service representatives, customer service skills, daily quote, daily quotes, delivering excellent customer service, listening skills, methods of communication, quotations, verbal communication skills | Tagged , , | Comments Off on Imrpoving Customer Service With Active Listening Skills

Customer Service Representative Skill- Building – Listening to the Customer

Successful listening is essential for any customer service representative to achieve customer service excellence. Like any other customer service skill, active listening is a learned behavior that some people perform better than others. To provide the best customer service possible you must master … Continue reading

Posted in business phone etiquette, Customer communication, Customer Service, customer service 101, customer service over the telephone, customer service representatives, customer service skills, delivering excellent csutomer service, delivering excellent customer service, methods of communication, Projecting a positive telephone service image, quality customer service, Service 101, telephone etiquette | Tagged , , , , , | Comments Off on Customer Service Representative Skill- Building – Listening to the Customer