Tag Archives: excellent customer service skills

Three Negative Nonverbal Messages To Avoid When Serving Customers

Some customer service representatives develop unproductive nonverbal behaviors without even realizing it. These may be nervous habits or mannerisms carried to excess (scratching, pulling an ear, or playing with hair). In a customer service environment, you should try to minimize … Continue reading

Posted in communication skills, customer centric, Customer communication, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service skills, customer-focused organizations, delivering excellent customer service, nonverbal communication | Tagged , , | Comments Off on Three Negative Nonverbal Messages To Avoid When Serving Customers