Tag Archives: good customer service

What is Great Customer Service?

What is great customer service? This is a question often asked in my customer service workshops and by people trying to determine how to get the best value for their money when searching out businesses where they might spend it. Unfortunately, … Continue reading

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Sound Customer Relations Strategies at TBS Travel Keeps Cruisers Coming Back

I thought I’d take time to share a real jewel in the travel industry if you love to travel as much as my wife and I do. We are enthusiastic cruisers and world travelers. There are so many beautiful and unique … Continue reading

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Customer Service Quote – Anonymous

In my book Customer Service Skills for Success, I define customer service as “the ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified … Continue reading

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Customer Service Excellence Quote – Tony Alessandra

“Good customer service is hard to find today.” How many times have you heard that statement? As a service provider (and we all are in any organization of more than one person since we all have internal customers), your goal should … Continue reading

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The Worst Industries for Customer Service

Anyone in the service profession will tell you that customer satisfaction can be a hit or miss proposition depending on many variables. Obviously, most customer service representatives and organizations strive to provide not just good customer service, but the best customer … Continue reading

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The Cost of Dissatisfied Customers

Numerous research studies have been conducted to try to determine the cost of a dissatisfied customer who defects. Too often, service providers look at the loss of a sale as a single event when a customer is dissatisfied. However, one dissatisfied … Continue reading

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Impact of Time on Customer Service

The concept and value of time differs between individuals. Your personal perception of time may differ from that of others. For example, if you are looking forward to a vacation or other special event time often seems to drag on. … Continue reading

Posted in consumer behavior, consumer behaviour, cultural awareness, cultural diversity, customer relationship management, Customer Service, customer service 101, customer service across cultures, customer service diversity, customer service representatives, customer service skills, delivering excellent csutomer service, delivering excellent customer service, global customer service, impact of diversity on customer service, quality customer service, Service 101 | Tagged , , , , , , , | Comments Off on Impact of Time on Customer Service

Three Simple Strategies To Encourage Customer and Brand Loyalty

Customer service representatives and all other employees in the organization should have one goal in mind when interacting with other…building stronger customer-service provider relationships. The global economy of today is dominated by technology. That  puts your competitors from around the world … Continue reading

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Five Tips Improving Communication with Your Customers

You should continually look for ways to enhance your communication skills in order to build strong interpersonal relationships with your customers and deliver the best customer service possible. Customer service representatives who spend time on self-improvement are more likely be … Continue reading

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Interpersonal Communication Self-Assessment for Customer Service Representatives

In many instances customer service representatives do not know how they are coming across to their internal and external customers during interactions with them. Often this is because they fail to consciously monitor their verbal and nonverbal communication behaviors. In other cases, … Continue reading

Posted in Customer communication, customer relationship management, Customer Service, customer service 101, customer service over the telephone, customer service representatives, customer service skills, delivering excellent csutomer service, delivering excellent customer service, methods of communication, nonverbal communication, Projecting a positive telephone service image, quality customer service | Tagged , , , , , , , | Comments Off on Interpersonal Communication Self-Assessment for Customer Service Representatives