Tag Archives: internal customer service

Powerful Strategies for Building and Maintaining Strong Internal Customer Relationships

Internal customers are organizational or contracted employees to whom you provide information, products and services. These people typically use what you offer to deliver service to their customers. Unfortunately, many employees fail to realize the importance of developing powerful strategies for building and maintaining strong … Continue reading

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Quote on Internal Customer Service – Jan Carlzon

A group of people, often overlooked by many customer service representatives and employees in organizations, are the “internal customers.” These are the peers, supervisors, and fellow employees throughout an organization. In many instances these folks are in support positions in departments that … Continue reading

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Customer Service Quote – Sam Walton

  Customer service is not just the job of customer service representatives and others on the “front line.” It is a crucial role that everyone from the CEO down must fulfill in order for an organization to be successful. Certainly, the first … Continue reading

Posted in customer centric, customer relationship management, Customer Service, customer service 101, customer service quoatation, customer service representatives, customer service skills, customer-focused organizations, delivering excellent csutomer service, delivering excellent customer service, employee attitude, internal customer service, quality customer service, Service 101, service culture, what is service culture | Tagged , , , , , | Comments Off on Customer Service Quote – Sam Walton