Tag Archives: interpersonal communication skills

More Typical Customer Contact Center Representative Competencies

In a previous blog article, I discussed crucial competencies call center and customer care center applicants and employees must possess to be successful when interacting with customers. In this article, I share more typical customer contact center representative competencies. I do … Continue reading

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Create a Positive Customer Service Culture by Making Customers Feel Valued

Organizations are often chasing the illusive loyal customer. Various research studies have shown that it costs less to keep a good customer than it does to attract new ones through expensive marketing and incentive programs. Related to this, it seems logical to … Continue reading

Posted in brand loyalty, customer appreciation, customer centric, Customer communication, customer expectations, customer loyalty, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service representatives, customer service skills, customer service training, customer-focused organizations, delivering excellent customer service, demographics, internal customer service, Projecting a positive telephone service image, quality customer service, service culture | Tagged , , , | Leave a comment

Postitive Impressions Help Build Strong Customer Relationships

Customers often judge an organization and the people who work for it based on the first impressions made by customer service representatives and others in the organization with whom they come into contact face-to-face or via technology. This is why it … Continue reading

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Positive Impressions Help When Building Customer Relationships

Customers often judge an organization and the people who work for it based on the first impressions made by front line employees with whom they come into contact face-to-face or via technology. It is crucial that you and those who … Continue reading

Posted in brand loyalty, communication skills, Customer communication, customer loyalty, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service quotation, customer service quote, daily quote, daily quotes, Projecting a positive telephone service image, quality customer service, quotations, Service 101 | Tagged , , | Comments Off on Positive Impressions Help When Building Customer Relationships

Interpersonal Communication Skills Quote – Robert W. Lucas

Excellent customer service skills are crucial if you want to deliver the best possible service to your internal and external customers. By practicing positive interpersonal skills such as, verbal and nonverbal communication, eye contact, gesturing, body language and listening skills, … Continue reading

Posted in communication skills, Customer communication, customer relationship management, Customer Service, customer service 101, customer service over the telephone, customer service skills, daily quote, daily quotes, delivering excellent customer service, methods of communication, nonverbal communication, Projecting a positive telephone service image, quality customer service, quotations, Service 101, telephone etiquette, verbal communication skills | Tagged , , | Comments Off on Interpersonal Communication Skills Quote – Robert W. Lucas

Interpersonal Communication – Your Key to Customer Service Success

To be successful in your interactions with customers whose values, beliefs and experiences differ from your own, you will need to broaden your scope of knowledge related to interpersonal; communication, especially nonverbal signals (cues). Because nonverbal communication styles and interpretations often differ from … Continue reading

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Nonverbal Communication Quote – Ralph Waldo Emerson

The importance of effective nonverbal communication when dealing with customers cannot be over emphasized. This is because people send and receive nonverbal cues differently based on many factors in their backgrounds (e.g. culture, education, experiences, ethnicity and many others). As … Continue reading

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Nonverbal Communication Success Tip

Whether you are dealing with customer or potential customers, never forget that the way that you communicate verbally and nonverbally (interpersonal communication skills) will determine the outcome of your interactions. In particular, nonverbal cues can often override your spoken words. … Continue reading

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Improving Your Listening Ability Can Aid Customer Service

Effective listening skills are crucial in building and maintaining relationships with other people, especially in a customer service environment. Unfortunately, it is a skill that many people do not learn or practice well. To improve your ability to effectively and … Continue reading

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Effective Customer Communication Quote – George Ross

The ability to build and maintain solid relationships, and ultimately develop a level of trust, is a key skill that customer service representatives must master if they are going to  be successful in the business world. As a professional service provider you … Continue reading

Posted in communication skills, cultural awareness, cultural diversity, customer relationship management, Customer Service, customer service 101, customer service quotation, customer service quote, customer service skills, global customer service, methods of communication, nonverbal communication, quality customer service, quotations, Service 101, verbal communication skills | Tagged , , , , | Comments Off on Effective Customer Communication Quote – George Ross