Tag Archives: listening skills

Typical Customer Contact Center Representative Competencies

To perform well in a call center/customer care center, employees must possess some very special competencies or capacities/abilities to perform required job tasks. Because of the specific requirements of the job, organizations must look for candidates possessing many of these typical customer contact … Continue reading

Posted in communication skills, cultural diversity, Customer communication, customer expectations, customer needs, customer relationship management, Customer Service, customer service representatives, customer service skills, Technology based customer service | Tagged , , | Comments Off on Typical Customer Contact Center Representative Competencies

Improving Your Listening Ability Can Aid Customer Service

Effective listening skills are crucial in building and maintaining relationships with other people, especially in a customer service environment. Unfortunately, it is a skill that many people do not learn or practice well. To improve your ability to effectively and … Continue reading

Posted in communication skills, Customer communication, customer relationship management, customer satisfaction, Customer Service, customer service over the telephone, customer service skills, delivering excellent customer service, methods of communication, Projecting a positive telephone service image, quality customer service, Service 101, taking a phone message, telephone etiquette | Tagged , , | Comments Off on Improving Your Listening Ability Can Aid Customer Service

Customer Service Representative Skill- Building – Listening to the Customer

Successful listening is essential for any customer service representative to achieve customer service excellence. Like any other customer service skill, active listening is a learned behavior that some people perform better than others. To provide the best customer service possible you must master … Continue reading

Posted in business phone etiquette, Customer communication, Customer Service, customer service 101, customer service over the telephone, customer service representatives, customer service skills, delivering excellent csutomer service, delivering excellent customer service, methods of communication, Projecting a positive telephone service image, quality customer service, Service 101, telephone etiquette | Tagged , , , , , | Comments Off on Customer Service Representative Skill- Building – Listening to the Customer