Tag Archives: meeting customer expectations

Building Successful Customer Loyalty

Customer loyalty is an emotional rather than a rational thing. Each time there is contact at a touch point where the customer and service provider come together there is opportunity for further cementing the customer relationship and loyalty or driving … Continue reading

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What is a Service Breakdown ?

Service breakdowns occur daily in all types of organizations. They happen whenever the product or service delivered fails to meet customer needs, wants and expectations. In some cases the product or service delivered may function exactly as it was designed … Continue reading

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Customer Service Quote – Brian Tracy

Many customer service representatives and others in their organization fail to realize that the first impression a customer or potential customer gets when contacting an organization can impact the customer-provider relationship. It can also dictate the success that you and … Continue reading

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Strategies for Providing Professional Customer Service

Many customers typically like the comfort of know that they can depend on a service provide to provide timely, accurate and professional service whether it is face-to-face, over the telephone or via other technology. As you work with customers, do … Continue reading

Posted in Customer communication, customer expectations, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service skills, global customer service, Service 101 | Tagged , , , , , | Comments Off on Strategies for Providing Professional Customer Service