Tag Archives: non verbal communication

Use Head Nodding Effectively With Customers to Avoid Misunderstandings

Nodding of the head is often used (and overused) by many people to signal agreement or to indicate that they are listening to a speaker during a conversation. As a customer service representative, you must be careful to occasionally pause … Continue reading

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Strengthening Customer Relationships Through Strong Verbal and Non Verbal Communication Skills

We live in an era in which people from all over the world come together in various situations throughout any given day. They bring with them individual experiences, education levels, cultural and personal backgrounds, preferences, opinions, and perspectives. Any or all … Continue reading

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Nonverbal Communication – The Role of Facial Expressions in Customer Service

A major component of delivering stellar customer service to your customers is to continually hone your customer service skills in the area of communication so that you are able to deliver the best customer service possible. For example, there are … Continue reading

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The Importance of the Eyes in Nonverbal Communication with Customers

The manner in which you communicate nonverbally with your customers is crucial in their perception of the quality of service that they received. It is also a major component of relationship-building and whether or not they are satisfied. Various research … Continue reading

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The Role of Gestures in Positive Customer Service

The use of nonverbal communication with your head, hands, arms, and shoulders to accentuate verbal messages can add color, excitement, and enthusiasm to your interactions with customers. Using physical movements naturally during a conversation may either help make a point or … Continue reading

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Enhancing Nonverbal Communication With Customers

As a customer service representative or other person in contact with your organization’s customers, you should continually be aware of the impact that your verbal and nonverbal messages have on others. Part of this awareness it to strive to enhance your nonverbal … Continue reading

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