Tag Archives: positive cusotmer service

Customer Service Breakdowns Are Everywhere

It seems that there are no shortages of service breakdowns in today’s world. You would think that in the down economy where so many people are unemployed or hurting financially, that service providers would think before doing or saying something … Continue reading

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Customer Service Skills for Success – Tips for Delivering Excellent Customer Service

  In one of my books, Customer Service: Skills for Success, I feature how-to strategies on topics for customer service representatives that can assist in moving from good customer service to excellent customer service delivery. By applying strategies found in the text, … Continue reading

Posted in brand loyalty, customer appreciation, Customer communication, customer loyalty, customer satisfaction, Customer Service, customer service across cultures, customer service diversity, customer service representatives, customer service skills, customer service training, delivering excellent csutomer service, global customer service, quality customer service, Service 101 | Tagged , , , , , , , , , | Comments Off on Customer Service Skills for Success – Tips for Delivering Excellent Customer Service

POSITIVE Global Customer Service Model – Serving Diverse Customers

The following acronym (POSITIVE) provides some strategies for creating or contributing to a positive global service environment and building strong relationships with your customers. It provides a model to move you from good customer service to the best customer service … Continue reading

Posted in cultural awareness, cultural diversity, customer appreciation, Customer communication, Customer Service, customer service across cultures, Customer Service Articles, customer service diversity, customer service skills, customer service training, customer service trends, demographics, global customer service, impact of diversity on customer service, Service 101, Service breakdowns, Service recovery, Uncategorized | Tagged , , , , , , , , , | Comments Off on POSITIVE Global Customer Service Model – Serving Diverse Customers