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Dealing with Difficult Customers

You may think of difficult customer contacts as those in which you have to deal with negative, angry, demanding, or aggressive people. These are just a few of the types of potentially difficult interactions that you may encounter as a … Continue reading

Posted in customer centric, Customer communication, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service across cultures, customer service skills, delivering excellent customer service, global customer service, impact of diversity on customer service, quality customer service, Service breakdowns, Service recovery | Tagged , , , | Comments Off on Dealing with Difficult Customers