Tag Archives: quality customer service

The Secret to Gaining Customer Loyalty

Gaining customer loyalty and getting repeat business are crucial for organizational success in today’s global business world. Too many managers and small business owners do not recognize that customer loyalty is not just about competitive pricing and product line offerings. … Continue reading

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Causes of Customer Service Breakdowns – Being Preoccupied

There are numerous reasons why customer service breakdowns occur. These run the spectrum from lack of sound customer service skills to bad customer service representative attitude. In today’s hectic workplace where customer service representatives are constantly multitasking, it is sometimes … Continue reading

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Customer Service Is Driven By Many Factors

Any customer service professional who has been on the job a period of time will tell you that dealing with internal and external customers can be a challenge at times. To succeed in providing excellent customer service requires patience, a desire to … Continue reading

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Happy Waitress Even Happier After Receiving Astounding Tip

Many servers in the restaurant and hospitality industries and well, as customer service professionals in general, are underpaid and often overworked. This is unfortunate because, like many customer service representatives who work for minimum wage or less, they often do not make … Continue reading

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Customer Service Tip – Use Behavioral Style Assessments Surveys to Better Understand Yourself and Your Customers

By better understanding yourself and why you behave the way that you do when interacting with customers and other people, you can work toward building stronger relationships in the future. This is especially true when interacting with customers and potential … Continue reading

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Quote on Internal Customer Service – Jan Carlzon

A group of people, often overlooked by many customer service representatives and employees in organizations, are the “internal customers.” These are the peers, supervisors, and fellow employees throughout an organization. In many instances these folks are in support positions in departments that … Continue reading

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The Cost of Dissatisfied Customers

Numerous research studies have been conducted to try to determine the cost of a dissatisfied customer who defects. Too often, service providers look at the loss of a sale as a single event when a customer is dissatisfied. However, one dissatisfied … Continue reading

Posted in brand loyalty, consumer behavior, consumer behaviour, customer loyalty, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer-focused organizations, delivering excellent csutomer service, delivering excellent customer service, quality customer service, Service 101, Service breakdowns | Tagged , , , , , , , , | Comments Off on The Cost of Dissatisfied Customers