Tag Archives: reducing customer churn

Delivering Excellent Customer Service as Part of a Service Culture

Delivering excellent customer service as part of a service culture has become a pivotal determinant in global competition between organizations. As the world has gotten smaller because or geopolitical changes, trade agreements, personal mobility and connections via technology, the way that companies provide … Continue reading

Posted in customer expectations, customer needs, customer retention, customer satisfaction, Customer Service, customer service representatives, delivering excellent customer service, service culture | Tagged , | Comments Off on Delivering Excellent Customer Service as Part of a Service Culture