Tag Archives: service culture

Use Positive Verbal Communication to Avoid Customer Relationship Breakdowns

Customer service representatives and their organizations spend a lot of time, effort and money creative a positive service culture designed to attract, nurture and retain customers. Because of this, it only makes sense that when you are interacting with your … Continue reading

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Elements of a Service Culture

A positive service culture is crucial for organizations that want to remain competitive and build brand and customer loyalty. Many elements define a successful service organization. Some of the more common are: Service philosophy or mission: The direction or vision … Continue reading

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Customer Service Culture Quote – Jerry Fritz

Effective customer service cultures are driven from the top down in organizations where everyone takes ownership for interacting positively with customers and giving 110 percent in an effort to stand out from the competition. Customer service cultures are made up of … Continue reading

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The Customer Service Representative’s Role in Organizational Culture

Put simply, organizational culture is what your customer experiences. This culture is made up of a collection of subcomponents, each of which contributes to the overall service environment. Organizational cultures are developed to some degree by everyone within the organization … Continue reading

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Strategies for Improving Your Service Culture

In the past, organizations were continually making changes to their product and service lines to try to attract and hold customers. Often this has been their primary approach to customer satisfaction. Many major organizations have become more customer-centric and stress … Continue reading

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What is Service Culture?

An organization’s service culture encompasses its products and services, employees and the physical appearance of its facility, equipment, or any other aspect of the organization with which a customer comes into contact. Managers in successful organizations are keenly aware of … Continue reading

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Strengthening Customer Communication

Customers who feel that they have an active role and control of a service-provider interaction often feel more important and valued. Improved interpersonal communication can lead to higher levels of customer satisfaction and retention and reduced stress for you and … Continue reading

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Creating a Service Culture

Most workers do not realize that everyone in the organization, from the CEO down, is in the service business and are responsible for helping create and maintain the service culture. This means that whether you world with external customers (people … Continue reading

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