Tag Archives: Service recovery

Service Recovery Quote – Donald Porter

The question of “What is good customer service” has been brought up occasionally in customer service workshops that I have done. And, while there is no one answer to the query, there are certainly a number of elements that do fall … Continue reading

Posted in customer centric, customer expectations, customer needs, customer relationship management, customer satisfaction, Customer Service, customer service 101, customer service quoatation, customer service skills, customer wants, employee attitude, quality customer service, Service 101, Service breakdowns, Service recovery, what is service culture | Tagged , , , , , | Comments Off on Service Recovery Quote – Donald Porter

Customer Service Quote – The Value of Dissatisfied Customers

Customers who are unhappy or dissatisfied can be a real challenge for many customer service representatives. They require additional time and effort to appease, they can create a public display, and they can also affect organizational and service provider satisfaction … Continue reading

Posted in customer relationship management, customer satisfaction, Customer Service, customer service 101, customer service quoatation, customer service representatives, customer service skills, delivering excellent csutomer service, delivering excellent customer service, employee attitude, quality customer service, quotations, Service 101, Service breakdowns, Service recovery, Uncategorized | Tagged , , , , | Comments Off on Customer Service Quote – The Value of Dissatisfied Customers

Service Recovery Strategies: Rebuilding customer relationships after breakdowns

Managing conflict with customers involves more than just resolving the disagreement. If you fail to address the emotional and psychological needs of those involved, you may find the conflict returning, repercussions and/or severe damage to the customer-provider relationship may occur. Often … Continue reading

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Customer Service Breakdowns Are Everywhere

It seems that there are no shortages of service breakdowns in today’s world. You would think that in the down economy where so many people are unemployed or hurting financially, that service providers would think before doing or saying something … Continue reading

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POSITIVE Global Customer Service Model – Serving Diverse Customers

The following acronym (POSITIVE) provides some strategies for creating or contributing to a positive global service environment and building strong relationships with your customers. It provides a model to move you from good customer service to the best customer service … Continue reading

Posted in cultural awareness, cultural diversity, customer appreciation, Customer communication, Customer Service, customer service across cultures, Customer Service Articles, customer service diversity, customer service skills, customer service training, customer service trends, demographics, global customer service, impact of diversity on customer service, Service 101, Service breakdowns, Service recovery, Uncategorized | Tagged , , , , , , , , , | Comments Off on POSITIVE Global Customer Service Model – Serving Diverse Customers