Tag Archives: serving internal customers

Powerful Strategies for Building and Maintaining Strong Internal Customer Relationships

Internal customers are organizational or contracted employees to whom you provide information, products and services. These people typically use what you offer to deliver service to their customers. Unfortunately, many employees fail to realize the importance of developing powerful strategies for building and maintaining strong … Continue reading

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Characteristics of Organizations with Strong Customer Service Cultures

Many organizations struggle to gain and maintain strong customer and brand loyalty. However, what they often fail to do right is to create a service culture that nurtures and supports customers. The following are some common characteristics for leading-edge customer-focused organizations … Continue reading

Posted in brand loyalty, customer appreciation, customer centric, customer loyalty, customer needs, customer relationship management, customer satisfaction, Customer Service, customer service 101, customer-focused organizations, delivering excellent customer service, internal customer service, quality customer service, service culture, what is service culture | Tagged , , , , , , , | Comments Off on Characteristics of Organizations with Strong Customer Service Cultures

Quote on Internal Customer Service – Jan Carlzon

A group of people, often overlooked by many customer service representatives and employees in organizations, are the “internal customers.” These are the peers, supervisors, and fellow employees throughout an organization. In many instances these folks are in support positions in departments that … Continue reading

Posted in customer relationship management, customer satisfaction, Customer Service, customer service 101, customer service skills, delivering excellent csutomer service, delivering excellent customer service, internal customer service, quality customer service, quotations, Service 101, what is service culture | Tagged , , , , , , | Comments Off on Quote on Internal Customer Service – Jan Carlzon