Tag Archives: trends in customer service

7 Customer Service Trends That Impact Expectations

Due to the rapidly changing world in which we live, customer expectations continue to shift dramatically in the 21st century. In many instances, trends in customer service expectations are being driven by the pervasiveness of technology, especially social media.  The following … Continue reading

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The Impact of Demographics on Consumer Spending

The world is shrinking as millions of consumers from various cultures and demographic backgrounds come together. In an age of lightning fast technology and the ability to get onto a plane in the morning and be in another country within … Continue reading

Posted in consumer behavior, consumer behaviour, consumer spending, consumer spending habits, customer service across cultures, customer service diversity, customer service trends, demographics, global customer service, impact of diversity on customer service | Tagged , , | Comments Off on The Impact of Demographics on Consumer Spending