Tag Archives: verbal communication

Improving Verbal Communication with Customers

Many customer service representatives give little thought to the way that they sound to their customers. Typically, they have not received customer service skills training that addresses effective verbal communication. Similarly, they likely have not taken college or professional courses on … Continue reading

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Three Customer Relationship Building Tips

Building effective customer relationships are crucial to creating and maintaining customer loyalty.  Every member of an organization should be continually looking for ways that they individually can enhance the bond between customers and service providers. These efforts can lead to enhanced … Continue reading

Posted in communication skills, Customer communication, customer loyalty, customer relationship management, Customer Service, customer service skills, delivering excellent csutomer service, delivering excellent customer service, nonverbal communication, quality customer service, Service 101, verbal communication skills | Tagged , , , , , , | Comments Off on Three Customer Relationship Building Tips