Welcome to the Robert W. Lucas Enterprises, Inc., Customer Service Blog

Welcome to the Robert W. Lucas Enterprises, Inc., Customer Service BlogPlease feel free to comment on entries and Like Me at www.facebook/robertwlucasenterprises. I hope you find value in my future articles, comments and observations related to customer service. Visit my other blogs on Creative Training at http://www.thecreativetrainer.com and Non-Fiction Writing at http://www.robertwlucas.com/wordpress


About admin

Bob Lucas has been a trainer, presenter and adult educator for over four decades. He who has written hundreds of articles on training, writing, self-publishing and workplace learning skills and issues. He is also an award-winning author who has written thirty-three books on topics such as, customer service, brain based learning and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.
This entry was posted in customer appreciation, Customer communication, Customer Service, customer service across cultures, Customer Service Articles, customer service diversity, customer service skills, customer service training, customer service trends, global customer service, Service 101, Service breakdowns, Service recovery, Technology based customer service, Uncategorized and tagged , , , , , , , . Bookmark the permalink.