Search Results for: customer service skills

Powerful Strategies for Strong Internal Customer Relationships

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Powerful Strategies for Strong Internal Customer Relationships Internal customers are organizational or contracted employees to whom you provide information, products, and services. These people typically use what you offer to deliver service to their customers. Unfortunately, many employees fail to realize the importance of developing powerful strategies for building and maintaining strong internal customer relationships. … Read more

Customer Service Excellence Quote – Tony Alessandra

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Customer Service Excellence Quote – Tony Alessandra “Good customer service is hard to find today.” How many times have you heard that statement? As a service provider (and we all are in any organization of more than one person since we all have internal customers), your goal should be to prepare to deliver excellent customer service … Read more

Strengthening Communication with Customers – Tip#4

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Strengthening Communication with Customers – Tip#4 Be Personable Customers who feel that they have an active role in and control of a service-provider interaction often feel more important and valued. Improved interpersonal communication can lead to higher levels of customer satisfaction and retention and reduced stress for you and your co-workers. Take advantage of the … Read more

Building Customer Relationships by Understanding Them First

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Building Customer Relationships by Understanding Them First Customers come in all sizes, shapes, and descriptions. They all have specific wants and needs and all require a different degree of effort to address customer expectations and achieve customer satisfaction. Before a service representative can attempt to satisfy a customer, they must first determine what the customer expects … Read more

Customer Service Skill – Listening to the Customer

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Customer Service Skill – Listening to the Customer Successful listening is essential for any customer service representative to achieve customer service excellence. Like any other customer service skill, active listening is a learned behavior that some people perform better than others. To provide the best customer service possible you must master this skill, especially as part of telephone … Read more

Five Tips for Improving Communication with Your Customers

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Five Tips for Improving Communication with Your Customers You should continually look for ways to enhance your communication skills in order to build strong interpersonal relationships with your customers and deliver the best customer service possible. Customer service representatives who spend time on self-improvement are more likely to be successful than those who do not. … Read more

Positive Impressions Help To Build Customer Relationships

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Positive Impressions Help To Build Customer Relationships Customers often judge an organization and the people who work for it based on the first impressions made by front line employees with whom they come into contact face-to-face or via technology. It is crucial that you and those who serve customers take time to prepare for customer … Read more

The Role of Facial Expressions in Customer Service

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The Role of Facial Expressions in Customer Service A major component of delivering stellar customer service to your customers is to continually hone your customer service skills in the area of communication so that you are able to deliver the best customer service possible. For example, there are so many different messages that can be … Read more

Customer Service in a Diverse World

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Customer Service in a Diverse World Have you ever experienced a situation in which you were in a place of business and either had a service provider make a derogatory statement to you about another customer or group of customers or overheard two employees sharing negative comments about other customers? In many instances comments or … Read more

Strengthening Communication with Customers – Tip#3

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Strengthening Communication with Customers – Tip#3 Demonstrate Openness Customers who feel that they have an active role in and control of a service-provider interaction often feel more important and valued. Improved interpersonal communication can lead to higher levels of customer satisfaction and retention and reduced stress for you and your co-workers. Take advantage of the … Read more

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