Key Elements of a Positive Customer Service Culture

Key Elements of a Positive Customer Service Culture Managers often talk about the importance of establishing a customer service culture. Unfortunately, employees often do not know what that means because they do not receive training to help them understand their role in the process. This article outlines four key elements of a positive customer service culture. 1. Make internal customers … Read more

Nonverbal Communication Skills in Customer Service

Nonverbal Communication Skills in Customer Service Effective nonverbal communication skills in customer service are the bedrock of understanding and customer satisfaction. This is especially true when dealing with people from different cultures. If you do not realize the power of the unspoken messages that you continually send with your body, you are likely destined for relationship breakdowns. … Read more

Time Management in Customer Service

Time Management in Customer Service  Tips for Service Professionals In today’s harried world, effective time management in customer service is crucial. When was the last time that you actually felt that you had time to do everything that your boss or customers expect from you? There is an ever-growing list of tasks to accomplish for … Read more

4 Customer Service Skills That Can Help Enhance Customer Satisfaction

4 Customer Service Skills That Can Help Enhance Customer Satisfaction Effective customer service skills that can help enhance customer satisfaction are important for every employee in an organization. However, they are crucial for front-line customer service representatives who are the first contact point for customers. Today’s customer contacts come from many sources: Face-to-face. Over the telephone. Via … Read more

What Is Customer Service?

What Is Customer Service? People often ask, “What is customer service and why is it important?” To answer this, you have to recognize that customers come in many shapes, sizes and types, and from a variety of diverse backgrounds. Each customer has his or her own values and beliefs and comes with specific needs, wants and … Read more

Customer Relationship Management Initiatives Focus on Customer Loyalty and Retention

Customer Relationship Management Initiatives Focus on Customer Loyalty and Retention At one point in history, business owners knew their customers personally. They knew their customers’ families, what their religious affiliation was, and what was happening in their lives. Customers dealt with the owners of a business and had personal relationships with them. That was then, and … Read more

A 100 Percent ATTITUDE Is Crucial for Customer Service Representatives

A 100 Percent ATTITUDE Is Crucial for Customer Service Representatives Organizations are constantly looking for better ways to increase customer satisfaction, generate additional revenue and spark customer retention. While some customer service professionals say that brand loyalty and keeping customers for life is an unachievable goal, there are some strategies that can strengthen the customer-provider … Read more

Create a Positive Customer Service Culture by Making Customers Feel Valued

Create a Positive Customer Service Culture by Making Customers Feel Valued Organizations are often chasing the illusive loyal customer. Various research studies have shown that it costs less to keep a good customer than it does to attract new ones through expensive marketing and incentive programs. Related to this, it seems logical to focus on converting new … Read more

The Cost of Poor Customer Service

The Cost of Poor Customer Service A recent experience with Century Link recently validated what I regularly tell customer service workshop participants and readers of my customer service books. I thought I’d share it with you along with customer service success tips that can improve customer service in any organization. To reduce expenses, I decided to … Read more

What Is Organizational Service Culture?

What Is Organizational Service Culture? Promoting a positive service culture is one way to help ensure organizational success.  Without the mechanisms and atmosphere to support frontline service, the other components of the business environment cannot succeed. Put simply, organizational culture is what the customer experiences. A positive organizational service culture is made up of a … Read more

Thanks for visiting our website!  If you need or want a copy of this content - please contact the author to request purchasing it. Thank you!