Search Results for: non verbal communication

Three Positive Non-Verbal Communication Cues for Customer Service Representatives

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Three Positive Non-verbal Communication Cues for Customer Service Representatives Many customer service representatives struggle to gain and maintain strong relationships with their customers. Often, this is due to their inability to effectively communicate face-to-face with others. In many instances, they do not even realize that their nonverbal communication style is sending the wrong message, especially … Read more

The Importance of the Eyes in Non-Verbal Communication with Customers

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The Importance of the Eyes in Non-Verbal Communication with Customers The manner in which you communicate nonverbally with your customers is crucial in their perception of the quality of service that they received. It is also a major component of relationship-building and whether or not they are satisfied. Various research studies have shown that nonverbal … Read more

Non-verbal Communication With Customers

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Non-verbal Communication With Customers To be successful in the service profession, you must be aware that nonverbal communication is occurring between you and your customer(s). These unspoken messages to others make it impossible for you to not communicate. That is because no matter how you position your body and use your facial expressions or body … Read more

Nonverbal Communication Quote – Ralph Waldo Emerson

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Nonverbal Communication Quote – Ralph Waldo Emerson The importance of effective nonverbal communication when dealing with customers cannot be overemphasized. This is because people send and receive nonverbal cues differently based on many factors in their backgrounds (e.g. culture, education, experiences, ethnicity, and many others). As Ralph Waldo Emerson is quoted as saying:  

Nonverbal Communication Success Tip

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Nonverbal Communication Success Tip Whether you are dealing with customers or potential customers, never forget that the way that you communicate verbally and nonverbally (interpersonal communication skills) will determine the outcome of your interactions. In particular, nonverbal cues can often override your spoken words. Personality types, cultural and educational background, the environment in which people … Read more

Evaluating Your Nonverbal Communication When Dealing With Customers

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Evaluating Your Nonverbal Communication When Dealing With Customers To get a better idea of how you present yourself to customers nonverbally, ask a co-worker to use the following guidelines and evaluate your nonverbal communication during a service transaction with a customer. Once it is over, spend some time having them provide feedback on how well … Read more

Tips for Customer Service Representatives – Nonverbal Communication with Customers

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Tips for Customer Service Representatives – Nonverbal Communication with Customers When interacting with customers, it is crucial to remember that many studies have found that nonverbal messages often overshadow verbal ones.  This is why customer service representatives should continually remind themselves to guard the unspoken messages they send to customers and potential customers via facial … Read more

Nonverbal Communication Quote – Peter F. Drucker

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Nonverbal Communication Quote – Peter F. Drucker Various studies indicate that the majority of message meaning during an interaction between two people is often received through nonverbal means (e.g. facial expressions, gestures, and vocal qualities). Even as you speak to your customers, they are likely to be extracting additional messages from your physical presence, how … Read more

Nonverbal Customer Communication Strategies

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Nonverbal Customer Communication Strategies As a customer service professional, it is impossible for you to “not” send nonverbal messages to your customers. They are evaluating you based on your posture, facial expressions, height, body type and condition, skin color, complexion, clothing, jewelry, and many other nonverbal cues. Your goal should be to eliminate communication barriers … Read more

Nonverbal Communication That Can Impact Customer Relationships

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Nonverbal Communication That Can Impact Customer Relationships There are many ways in which customer service representatives communicate with customers face-to-face and via technology. One of the most powerful techniques is through nonverbal cues or messages they send subconsciously. Often these unspoken messages are more powerful than those delivered through words. The following chart indicates some common … Read more

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