daily quotes

Inspirational Customer Service Quote – Peter Drucker

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Inspirational Customer Service Quote – Peter Drucker

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. Peter Drucker

Inspirational Customer Service Quote - Peter Drucker

Here are a few more amazing quotes by Peter Drucker…

  1. “Do not believe that it is very much of an advance to do the unnecessary three times as fast.” – Peter Drucker
  2. “The most serious mistakes are not being made as a result of wrong answers. The true dangerous thing is asking the wrong question.” – Peter Drucker
  3. “Entrepreneurship is “risky” mainly because so few of the so-called entrepreneurs know what they are doing.” – Peter Drucker
  4. “Managers are action-focused; they are not philosophers and should not be.” – Peter Drucker
  5. “Cultivate a deep understanding of yourself – not only what your strengths and weaknesses are but also how you learn, how you work with others, what your values are, and where you can make the greatest contribution. Because only when you operate from strengths can you achieve true excellence.” – Peter Drucker
  6. “The only skill that will be important in the 21st century is the skill of learning new skills.Everything else will become obsolete over time.” – Peter Drucker
  7. “It’s amazing how many things busy people are doing that never will be missed.” – Peter Drucker
  8. “If you have more than five goals, you have none.” – Peter Drucker
  9. “To make the future demands courage. It demands work. But it also demands faith.” – Peter Drucker
  10. “There are two types of people in the business community: those who produce results and those who give you reasons why they didn’t.” – Peter Drucker
  11. “The critical question is not “How can I achieve?” but “What can I contribute?”” – Peter Drucker
  12. “You cannot prevent a major catastrophe, but you can build an organization that is battle-ready, where people trust one another. In military training, the first rule is to instill soldiers with trust in their officers – because without trust, they won’t fight.” – Peter Drucker
  13. “Every time you do something that is important, write down what you expect will happen.” – Peter Drucker
  14. “As a manager you’re paid to be uncomfortable. If you’re comfortable, it’s a sure sign you’re doing things wrong.” – Peter Drucker
  15. “There is the risk you cannot afford to take, and there is the risk you cannot afford not to take.” – Peter Drucker
  16. “To make a living is no longer enough. Work also has to make a life.” – Peter Drucker
  17. “To succeed in this new world, we will have to learn, first, who we are. Few people, even highly successful people, can answer the questions, Do you know what you’re good at? Do you know what you need to learn so that you get the full benefit of your strengths? Few have even asked themselves these questions.” – Peter Drucker
  18. “Adequacy is the enemy of excellence.” – Peter Drucker
  19. “Brilliant men are often strikingly ineffectual. They fail to realize that the brilliant insight is not by itself achievement. They never have learned that insights become effectiveness only through hard systematic work.” – Peter Drucker
  20. “Replace your pursuit of success with the pursuit of contribution.” – Peter Drucker
  21. “There are just two questions to ask to attain success in business: First, “What business am I in?” Second, “How’s business?”” – Peter Drucker
  22. “Effective people are not problem minded; they’re opportunity-minded. They feed opportunities and starve problems. They think preventively.” – Peter Drucker
  23. “Don’t try to innovate for the future. Innovate for the present!” – Peter Drucker
  24. “The customer rarely buys what the company thinks it’s selling.” – Peter Drucker
  25. “We live in an age of unprecedented opportunity: If you’ve got ambition and smarts, you can rise to the top of your chosen profession, regardless of where you started out.” – Peter Drucker

Learn About Robert C. Lucas – A Raving Fan of Peter Drucker

Bob Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.

Make Money Writing Books: Proven Profit Making Strategies for Authors by Robert W. Lucas at Amazon.com.

The key to successfully making money as an author and/or self-publisher is to brand yourself and your company and to make yourself and your book(s) a household name. Part of this is face-to-face interaction with people at trade shows, library events, book readings, book store signings, blogging or guest blogging on a topic related to their book(s). Another strategy involves writing articles and other materials that show up online and are found when people search for a given topic related to a topic about which the author has written.

If you need help building an author platform, branding yourself and your book(s) or generating recognition for what you do, Make Money Writing Books will help. Bob’s popular book addresses a multitude of ideas and strategies that you can use to help sell more books and create residual and passive income streams. The tips outlined in the book are focused to help authors but apply to virtually any professional trying to increase personal and product recognition and visibility.

Here are a few more Peter Drucker Quotes to enjoy reading…

  • “People who need certainty are unlikely to make good entrepreneurs.” – Peter Drucker
  •  “No one has ever failed to find the facts they are looking for.”
  •  “If you’re not living life on the edge, you’re taking up too much space.”
  • “The real achiever does one thing at a time.”
  • “By themselves, character and integrity do not accomplish anything. But their absence faults everything else.”
  •  “Luck never built a business. Prosperity and growth come only to the business that systematically finds and exploits its potential.” – Peter Drucker
  •  “Do what you do best, and outsource the rest.
  •  “It is better to pick the wrong priority than none at all.”
  • “To satisfy the customer is the mission and purpose of every business.”
  • “Most innovators are successful to the extent to which they define risks and confine them.”
  • “One can either work or meet. One cannot do both at the same time.”
  • “Every success creates new opportunities. So does every failure.” – Peter Drucker

Inspirational Customer Service Quote – Larry Winget

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Inspirational Customer Service Quote – Larry Winget

Inspirational Customer Service Quote - Larry Winget

 

Here are a few more quotes from Larry Winget…

  • I don’t have any interest in taking care of people. My interest is in teaching people to take care of themselves.
  • Everything in life is a lesson. Refusing to learn the lesson means that it will be repeated until the lesson is learned.
  • I love when people cry. It shows me that they finally have attached emotion to their stupidity. When you finally, finally, finally feel bad to cry about it, then that shows me that maybe you just might care.
  • Training is expensive. Books are expensive. Going to seminars is expensive. Being stupid is even more expensive.
  • If your life sucks, it’s because you suck.
  • When people tell you how honest they are, keep your hand on your wallet.
  • Let me make this clear: There are no secrets. None. There is no new information. What it took to be successful a thousand years ago is exactly what it takes to be successful today.
  • It’s better to have a good divorce than a bad marriage.
  • Three main reasons people are not successful: They are stupid. They are lazy. They don’t give a damn.
  • If you are unhappy, unsuccessful, sick, or broke – please just keep it to yourself. The rest of us don’t want or need to hear about it, so don’t feel compelled to share!
  • The problem with “self-help” is that there is way too much help and not enough self.
  • The number one, most important, get-this-or-fail short lesson for both work and business: Do what you say you are going to do, when you said you were going to do it, in the way you said you were going to do it.
  • Nobody ever wrote down a plan to be broke, fat, lazy or stupid. Those are the things that happen when you don’t have a plan.
  • Stress comes from knowing what is right and doing what is wrong.
  • People change when they want to change; not when you want them to change.
  • People don’t like what I have to say because I promise hard work is the key to changing your life. Hard work is never going to sell like a positive attitude is going to sell, but it will get you a lot farther.
  • Do you want to know a quick way for finding out if someone knows more than you do? Look at their results. Results never lie.
  • Being healthy is a choice.
  • Do you have people in your life who have “done you wrong?” If you are like most people, then you do. Are you harboring anger, resentment, and hard feelings toward them? Let it go. Forgive them. Not because they deserve it – because they honestly may not. But do it because you deserve it.
  • Want to be more successful? Stop doing the things that keep you from being successful.
  • Create the life you want to have by living by design and not by default.

About Robert C. Lucas

Bob Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.

Make Money Writing Books: Proven Profit Making Strategies for Authors by Robert W. Lucas at Amazon.com.

The key to successfully making money as an author and/or self-publisher is to brand yourself and your company and to make yourself and your book(s) a household name. Part of this is face-to-face interaction with people at trade shows, library events, book readings, book store signings, blogging or guest blogging on a topic related to their book(s). Another strategy involves writing articles and other materials that show up online and are found when people search for a given topic related to a topic about which the author has written.

If you need help building an author platform, branding yourself and your book(s) or generating recognition for what you do, Make Money Writing Books will help. Bob’s popular book addresses a multitude of ideas and strategies that you can use to help sell more books and create residual and passive income streams. The tips outlined in the book are focused to help authors but apply to virtually any professional trying to increase personal and product recognition and visibility.

In my book Customer Service Skills for Success, I define customer service as “the ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return business.”

Customer Service Culture Quote – Jerry Fritz

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Customer Service Culture Quote – Jerry Fritz

Effective customer service cultures are driven from the top down in organizations where everyone takes ownership of interacting positively with customers and giving 110 percent in an effort to stand out from the competition.

Customer service cultures are made up of numerous elements (e.g. employees, quality products and services, effective service training, policies that address customer needs, wants and expectations, and physical service environment).

The following quote by Jerry Fritz helps define the importance of customer service cultures.

Customer Service Culture Quote - Jerry Fritz

“You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.” Jerry Fritz

For ideas and strategies on how to create and maintain a positive customer service culture in your organization, get a copy of Customer Service Skills for Success.

Learn All About Robert C. ‘Bob’ Lucas Now…

Understand Why He is an Authority in the Customer Service Skills Industry

Robert C. ‘Bob’ Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.

Make Money Writing Books: Proven Profit Making Strategies for Authors by Robert W. Lucas at Amazon.com.

The key to successfully making money as an author and/or self-publisher is to brand yourself and your company and to make yourself and your book(s) a household name. Part of this is face-to-face interaction with people at trade shows, library events, book readings, book store signings, blogging or guest blogging on a topic related to their book(s). Another strategy involves writing articles and other materials that show up online and are found when people search for a given topic related to a topic about which the author has written.

If you need help building an author platform, branding yourself and your book(s) or generating recognition for what you do, Make Money Writing Books will help. Bob’s popular book addresses a multitude of ideas and strategies that you can use to help sell more books and create residual and passive income streams. The tips outlined in the book are focused to help authors but apply to virtually any professional trying to increase personal and product recognition and visibility.

In my book Customer Service Skills for Success, I define customer service as “the ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return business.”

Customer Service Inspirational Quote – Sam Walton

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Customer Service Inspirational Quote – Sam Walton

“High Expectations are the key to everything.” – Sam Walton

Customer Service Inspirational Quote - Sam Walton

A key to being a successful customer service representative is gaining the knowledge and skills necessary to deal with a changing global business environment. In today’s world, it is not enough for service providers to simply be knowledgeable about their organization’s products and services. They must also have effective interpersonal skills (e.g. verbal, nonverbal and listening), knowledge of the needs, wants and expectations of different demographic groups (e.g. gender, cultural, ethnic, age and abilities), and solid customer service skills. These crucial skills can provide the tools to effectively communicate and handle the types of interactions that can occur daily in any customer-provider interaction (e.g. negotiation, conflict resolution, sales, and service recovery).

For additional information and ideas on how to deliver effective customer service in a diverse world, get copies of Please Every Customer: Delivering Stellar Customer Service Across Cultures and Customer Service Skills for Success.

Learn All About Robert C. ‘Bob’ Lucas Now

Understand Why He is an Authority in the Customer Service Skills Industry

Robert C. ‘Bob’ Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.

Make Money Writing Books: Proven Profit Making Strategies for Authors by Robert W. Lucas at Amazon.com.

The key to successfully making money as an author and/or self-publisher is to brand yourself and your company and to make yourself and your book(s) a household name. Part of this is face-to-face interaction with people at trade shows, library events, book readings, book store signings, blogging or guest blogging on a topic related to their book(s). Another strategy involves writing articles and other materials that show up online and are found when people search for a given topic related to a topic about which the author has written.

If you need help building an author platform, branding yourself and your book(s) or generating recognition for what you do, Make Money Writing Books will help. Bob’s popular book addresses a multitude of ideas and strategies that you can use to help sell more books and create residual and passive income streams. The tips outlined in the book are focused to help authors but apply to virtually any professional trying to increase personal and product recognition and visibility.

In my book Customer Service Skills for Success, I define customer service as “the ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return business.”

Customer Service Quote – Nelson Boswell

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Customer Service Quote – Nelson Boswell

“Here’s a simple, but powerful rule –

always give people more than what they expect to get.” Nelson Boswell

 

Customer Service Quote - Nelson Boswell

Learn All About Robert C. ‘Bob’ Lucas  

Understand Why He is an Authority in the Customer Service Skills Industry

Robert C. ‘Bob’ Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.

Make Money Writing Books: Proven Profit Making Strategies for Authors by Robert W. Lucas at Amazon.com.

The key to successfully making money as an author and/or self-publisher is to brand yourself and your company and to make yourself and your book(s) a household name. Part of this is face-to-face interaction with people at trade shows, library events, book readings, book store signings, blogging or guest blogging on a topic related to their book(s). Another strategy involves writing articles and other materials that show up online and are found when people search for a given topic related to a topic about which the author has written.

If you need help building an author platform, branding yourself and your book(s) or generating recognition for what you do, Make Money Writing Books will help. Bob’s popular book addresses a multitude of ideas and strategies that you can use to help sell more books and create residual and passive income streams. The tips outlined in the book are focused to help authors but apply to virtually any professional trying to increase personal and product recognition and visibility.

In my book Customer Service Skills for Success, I define customer service as “the ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return business.”

Customer Satisfaction Quotes

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Customer Satisfaction QuotesCustomer satisfaction quotes (2)

Customer satisfaction is a result of addressing the needs, wants and expectations of your customers. Many customer service representatives and others in their organizations forget that service is a relationship proposition. By establishing rapport with each person with whom you come into contact, and communicating on a one-to-one basis, you can effectively find out what each internal or external customer hopes to get from their encounter with you and your organization. You can then apply your knowledge of the organization’s product and services to your satisfied customer.

The quotes on this page provide a summary of this concept.

Customer Satisfaction Quotes

For ideas and strategies on how to better achieve customer satisfaction when dealing with a diverse global customer base, get copies of Please Every Customer: Delivering Stellar Customer Service Across Cultures and Customer Service Skills for Success by Robert W. Lucas.

About Robert C. Lucas

Bob Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.

Make Money Writing Books: Proven Profit Making Strategies for Authors by Robert W. Lucas at Amazon.com.

The key to successfully making money as an author and/or self-publisher is to brand yourself and your company and to make yourself and your book(s) a household name. Part of this is face-to-face interaction with people at trade shows, library events, book readings, book store signings, blogging or guest blogging on a topic related to their book(s). Another strategy involves writing articles and other materials that show up online and are found when people search for a given topic related to a topic about which the author has written.

If you need help building an author platform, branding yourself and your book(s) or generating recognition for what you do, Make Money Writing Books will help. Bob’s popular book addresses a multitude of ideas and strategies that you can use to help sell more books and create residual and passive income streams. The tips outlined in the book are focused to help authors but apply to virtually any professional trying to increase personal and product recognition and visibility.

Quotes on Customer Trust – Robert W. Lucas

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Quotes on Customer Trust – Robert W. Lucas

Quotes on Customer Trust - Robert W Lucas

“Trust us the basis of any customer-provider relationship. Without trust; you have no relationship.” Robert C. Lucas

Learn about Robert W. Lucas – Author and Expert in the Customer Service Industry

Robert (Bob) W. Lucas, B.S., M.A., M.A., CPLP

Bob Lucas is an internationally-known award-winning author who has written and contributed to thirty-nine books, compilations, video training manuals and hundreds of articles. He is also the owner of Success Skill Press, a micro-publishing company and Principal at Robert W. Lucas Enterprises — a learning and performance consulting firm. He has four decades of experience in and customer service, human resources development, and management in a variety of organizational environments.

For over two decades Bob has shared his knowledge with workplace professionals from organizations such as Walt Disney World, SeaWorld, Martin Marietta, and Wachovia Bank in the Webster University Master of Arts program in Orlando, Florida. In addition, Bob has provided consulting and training services to numerous major organizations on a variety of workplace learning topics.

These topics range from personal branding, customer service, presentation skills, creative training and management program development, train-the-trainer, interpersonal communication, adult learning, diversity, team building, to and including employee and organizational development. Bob regularly gives presentations to various local and national groups and organizations such as ASTD (formerly the American Society for Training and Development), Florida Writers Association, and the Florida Authors and Publishers Association.

Bob was the 1995 and 2011 President of the Central Florida Chapter of the American Society for Training and Development (ASTD). Bob has lived, traveled and worked in 62 different countries and geographic areas.

Listed in Who’s Who in the World, Who’s Who in America and Who’s Who in the South & Southeast, Bob is also an avid writer. His book – Customer Service Skills for Success— has been the top-selling textbook on the topic since 2001.

His other publications include:
-The Complete Guide to Ocean Cruising: Everything You Need to Know for a Great Vacation
The Survivor’s Family Guide: A Resource for Loved Ones After Your Passing
-231 Ways to Say I Love You…and Mean It
-Make Money Writing Books: Proven Profit Making Strategies for Authors
-Please Every Customer: Delivering Stellar Customer Service across Cultures
-Energize Your Training: Creative Techniques to Engage Learners
-Training Workshop Essentials: Designing, Developing and Delivering Learning Events That Get Results
-Creative Learning: Activities and Games That REALLY Engage People
-People Strategies for Trainers: 176 Tips & Techniques for Dealing with Difficult Classroom Situations
-The Creative Training Idea Book: Inspired Tips & Techniques for Engaging and Effective Learning
-The BIG Book of Flip Charts
-How to Be a Great Call Center Representative
-Customer Service Skills & Concepts for Success
-Customer Service: Building Successful Skills for the 21st Century
-Job Strategies for New Employees
-Communicating One-to-One: Making the Most of Interpersonal Relationships
-Coaching Skills: A Guide for Supervisors
-Effective Interpersonal Relationships
-Training Skills for Supervisors
-Customer Service: Skills and Concepts for Business.Additionally, Bob has been a contributing author for the Annual: Developing Human Resources series by Pfeiffer & Company since 1992 and several compilations by various publishers.

Bob earned a Bachelor of Science degree in Law Enforcement from the University of Maryland, an M.A. degree with a focus in Human Resources Development from George Mason University in Fairfax, Virginia, and a second M.A. degree in Management and Leadership from Webster University in Orlando, Florida. Further, Bob was one of the first people in the world to attain the ASTD designation of Certified Professional in Learning and Performance (CPLP) in 2006.

Here is what his readers are saying about Robert C. Lucas…

Lesley Moreno – 5.0 out of 5 stars – For a Customer Service book

Reviewed in the United States on June 21, 2019
“What I liked about this product is that I learned a lot of things about customer service.”

 

E. Liz – 5.0 out of 5 stars For Customer Service Skills for Success 

Reviewed in the United States on March 8, 2017
“This book was easy to read and required for one of my classes. Amazon had the best price.”

Customer Service Quote – Robert W. Lucas

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Customer Service Quote – Robert W. Lucas

 

“Customers do not care whether you are a large or small organization.

What they care about is whether you deliver what you promise,

when and how you promise it, and if you meet

their needs, wants, and expectations.”

– Robert C. Lucas,

Customer Service Thought Leader & Expert

Customer Service Quote - Robert W. Lucas

Learn All About Robert C. ‘Bob’ Lucas Now and

Understand Why He is an Authority in the Customer Service Skills Industry

Robert C. ‘Bob’ Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.

Make Money Writing Books: Proven Profit Making Strategies for Authors by Robert W. Lucas at Amazon.com.

The key to successfully making money as an author and/or self-publisher is to brand yourself and your company and to make yourself and your book(s) a household name. Part of this is face-to-face interaction with people at trade shows, library events, book readings, book store signings, blogging or guest blogging on a topic related to their book(s). Another strategy involves writing articles and other materials that show up online and are found when people search for a given topic related to a topic about which the author has written.

If you need help building an author platform, branding yourself and your book(s) or generating recognition for what you do, Make Money Writing Books will help. Bob’s popular book addresses a multitude of ideas and strategies that you can use to help sell more books and create residual and passive income streams. The tips outlined in the book are focused to help authors but apply to virtually any professional trying to increase personal and product recognition and visibility.

In my book Customer Service Skills for Success, I define customer service as “the ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return business.”

Customer Service Quotes – George S. Patton

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Customer Service Quotes – George S. Patton

Delivering excellent customer service requires more than just going through the mechanical process of performing the requirements of your job as a customer service representative. To truly excel as a service professional, you must be willing to build a strong interpersonal relationship with your customers. This includes identifying and meeting the needs, wants and expectations of each individual customer rather than treating all customers in a similar manner. By effectively interacting with every customer with whom you come into contact, you strengthen your image and that of your organization.

A statement by General George S. Patton sums up an approach for you to take in dealing with customers in the future:

Customer Service Quotes - George S. PattonFor additional ideas on how to better serve your customers, get a copy of Customer Service Skills for Success and How to Be a Great Call Center Representative.

Learn All About Robert C. ‘Bob’ Lucas Now

Understand Why He is an Authority in the Customer Service Skills Industry

Robert C. ‘Bob’ Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.

Make Money Writing Books: Proven Profit Making Strategies for Authors by Robert W. Lucas at Amazon.com.

The key to successfully making money as an author and/or self-publisher is to brand yourself and your company and to make yourself and your book(s) a household name. Part of this is face-to-face interaction with people at trade shows, library events, book readings, book store signings, blogging or guest blogging on a topic related to their book(s). Another strategy involves writing articles and other materials that show up online and are found when people search for a given topic related to a topic about which the author has written.

If you need help building an author platform, branding yourself and your book(s) or generating recognition for what you do, Make Money Writing Books will help. Bob’s popular book addresses a multitude of ideas and strategies that you can use to help sell more books and create residual and passive income streams. The tips outlined in the book are focused to help authors but apply to virtually any professional trying to increase personal and product recognition and visibility.

In my book Customer Service Skills for Success, I define customer service as “the ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return business.”

Quote on Internal Customer Service – Jan Carlzon

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Quote on Internal Customer Service – Jan Carlzon

A group of people, often overlooked by many customer service representatives and employees in organizations, are the “internal customers.” These are the peers, supervisors, and fellow employees throughout an organization. In many instances, these folks are in support positions in departments that are served by others in the organization.

Internal customers are people to whom and from whom you provide or receive information, products, and services. These might be people you depend on to get the information needed to complete your monthly reports or who depend upon you to provide materials or data for them to do their jobs.

The key to providing professional internal service is for everyone in the organization to adopt a customer-centric approach to interactions with other employees.  Requests for information, products, and services should be viewed as just as important as those received from external customers in any situation. The only exceptions would be if there is an external customer waiting for service. In such instances, you should professionally inform your internal customer of that fact, provide service to the external customer and then get back to your internal customer in a timely fashion.

Jan Carlzon, former CEO of SAS Group famously made the following statement regarding internal customer service:

Quote on Internal Customer Service - Jan Carlzon

Learn All About Robert C. ‘Bob’ Lucas Now

Understand Why He is an Authority in the Customer Service Skills Industry

Robert C. ‘Bob’ Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.

Make Money Writing Books: Proven Profit Making Strategies for Authors by Robert W. Lucas at Amazon.com.

The key to successfully making money as an author and/or self-publisher is to brand yourself and your company and to make yourself and your book(s) a household name. Part of this is face-to-face interaction with people at trade shows, library events, book readings, book store signings, blogging or guest blogging on a topic related to their book(s). Another strategy involves writing articles and other materials that show up online and are found when people search for a given topic related to a topic about which the author has written.

If you need help building an author platform, branding yourself and your book(s) or generating recognition for what you do, Make Money Writing Books will help. Bob’s popular book addresses a multitude of ideas and strategies that you can use to help sell more books and create residual and passive income streams. The tips outlined in the book are focused to help authors but apply to virtually any professional trying to increase personal and product recognition and visibility.

In my book Customer Service Skills for Success, I define customer service as “the ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return business.”

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