Why Internet Sales Revenue Continues to Climb over five years

 Why Internet Sales Revenue Continues to Climb over Five YearsInternet Sales Revenue Continues to Climb from 2012-2017

Ever since customers discovered the value and savings in time, effort and money from using the Internet to shop for products and services, the world has not been the same.

Revenue generated from electronic commerce (eCommerce) continues its upward climb each year. According to eMarketer.com (April 2013), U.S. eCommerce sales are expected to almost double between 2012 and 2017, going from 225.5 billion t0  434.2 billion in revenue by 2017.

This type of volume justifies business owners and others with products and services to sell on the Internet and through other eCommerce sources to invest in training employees how to effectively deliver the best possible customer service through technology.

For ideas and strategies on how to effectively deliver stellar customer service using technology, get copies of Customer Service Skills for Success and How to Be  Great Call Center Representative.

About Robert C. Lucas

Bob Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills.

Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.

Bob Lucas B.S., M.A., M.A, CPLP is the principal in Robert W. Lucas Enterprises, Inc and an internationally-known author; learning and performance professionals. He has written and contributed to numerous books on the subject of customer service skill training.

He regularly conducts workshops on creative training, train-the-trainer, customer service, interpersonal communication, and management,
and supervisory skills.

Learn more about Bob and his organization at www.robertwlucas.com and follow his blogs at www.robertwlucas.com/wordpress,
www.customerserviceskillsbook.com, and www.thecreativetrainer.com. Like Bob at www.facebook.com/robertwlucasenterprises

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