Listening to Customers Quote – Ross Perot

Listening to Customers Quote – Ross Perot “Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.” Ross Perot Active listening is the key element in communications with your customers. Whether face-to-face or over the telephone, you must not only hear what customers are saying; … Read more Listening to Customers Quote – Ross Perot

Customer Service Skill – Listening to the Customer

Customer Service Skill – Listening to the Customer Successful listening is essential for any customer service representative to achieve customer service excellence. Like any other customer service skill, active listening is a learned behavior that some people perform better than others. To provide the best customer service possible you must master this skill, especially as part of telephone … Read more Customer Service Skill – Listening to the Customer

Improving Customer Service With Active Listening Skills

Improving Customer Service With Active Listening Skills Delivering excellent customer service to your internal and external customers requires strong interpersonal communication skills, especially in the area of listening. Listening effectively is the primary means that many customer service representatives use during communication to determine the needs of their customers. Many times, these needs are not … Read more Improving Customer Service With Active Listening Skills

Active Listening – Your Key to Customer Service Success

Active Listening – Your Key to Customer Service Success Customer service success should be a primary goal for everyone in an organization. Since there is no organization without satisfied customers, making sure that they are understood and served effectively should be a strategic initiative. That means taking service down to a basic level with each encounter when … Read more Active Listening – Your Key to Customer Service Success

Handling Angry Customers

Handling Angry Customers There seem to be a number of issues that are driving the anger that many customers display when dealing with customer service representatives these days. Contributing factors might include the economy, displeasure with government, unemployment, perceived poor service in general and many other challenges facing society. The reality is that, as a … Read more Handling Angry Customers

Improving Verbal Communication with Customers

Improving Verbal Communication with Customers Many customer service representatives give little thought to the way that they sound to their customers. Typically, they have not received customer service skills training that addresses effective verbal communication. Similarly, they likely have not taken college or professional courses on effective interpersonal communication. The result is that they do not … Read more Improving Verbal Communication with Customers

Serving Customers from Different Cultures

Serving Customers from Different Cultures Customer service representatives in the United States (U.S.) are often not prepared for the challenges of serving customers from different cultures. This is especially true related to understanding other cultural values and effectively communicating. This is often because many people have never traveled outside the borders of the Continental U.S., nor have … Read more Serving Customers from Different Cultures

Effective Listening and Interpersonal Communication Skills for Customer Service Representatives

Effective Listening and Interpersonal Communication Skills for Customer Service Representatives Effective listening and interpersonal communication skills for customer service representatives are crucial in ensuring that customers are satisfied and less likely to desert an organization. Many customer service representatives assume that they know how to effectively listen to their customers. After all, don’t they do … Read more Effective Listening and Interpersonal Communication Skills for Customer Service Representatives

Customer Service Representative – Active Listening Tips

Customer Service Representative – Active Listening Tips Before you can effectively listen to your customers or clients as a customer service representative you must first prepare to listen. That is because active listening is a learned skill and is different from the passive action of simply hearing sounds. Not only do you need to take … Read more Customer Service Representative – Active Listening Tips

Use Head Nodding Effectively With Customers to Avoid Misunderstandings

Use Head Nodding Effectively With Customers to Avoid Misunderstandings Nodding of the head is often used (and overused) by many people to signal agreement or to indicate that they are listening to a speaker during a conversation. As a customer service representative, you must be careful to occasionally pause to ask a question for clarification … Read more Use Head Nodding Effectively With Customers to Avoid Misunderstandings

Thanks for visiting our website!  If you need or want a copy of this content - please contact the author to request purchasing it. Thank you!