Tag Archives: active listening

Active Listening – Your Key to Customer Service Success

Customer service success should be a primary goal for everyone in an organization. Since there is no organization without satisfied customers, making sure that they are understood and served effectively should be a strategic initiative. That means taking service down to a … Continue reading

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Effective Listening Tips for Customer Service Representatives

Active listening is a skill that has to be learned and developed over time. As a customer service representative, you must continually practice your listening skills in order to deliver good customer service. Many people believe they are doing so, when in … Continue reading

Posted in Customer communication, customer satisfaction, customer service 101, customer service over the telephone, customer service representatives, customer service skills, delivering excellent customer service, Projecting a positive telephone service image, Service 101, telephone etiquette, Uncategorized | Tagged , , , , , , , | 2 Comments