Tag Archives: communicating with the customer

Five Tips Improving Communication with Your Customers

You should continually look for ways to enhance your communication skills in order to build strong interpersonal relationships with your customers and deliver the best customer service possible. Customer service representatives who spend time on self-improvement are more likely be … Continue reading

Posted in Customer communication, customer relationship management, customer satisfaction, Customer Service, customer service 101, customer service over the telephone, customer service representatives, customer service skills, delivering excellent csutomer service, delivering excellent customer service, methods of communication, Projecting a positive telephone service image, quality customer service, Service 101 | Tagged , , , , , , | Comments Off on Five Tips Improving Communication with Your Customers

Effective Listening Tips for Customer Service Representatives

Active listening is a skill that has to be learned and developed over time. As a customer service representative, you must continually practice your listening skills in order to deliver good customer service. Many people believe they are doing so, when in … Continue reading

Posted in Customer communication, customer satisfaction, customer service 101, customer service over the telephone, customer service representatives, customer service skills, delivering excellent customer service, Projecting a positive telephone service image, Service 101, telephone etiquette, Uncategorized | Tagged , , , , , , , | 2 Comments