Interpersonal Communication Skills Quote – Robert W. Lucas
Excellent customer service skills are crucial if you want to deliver the best possible service to your internal and external customers. By practicing positive interpersonal skills such as verbal and nonverbal communication, eye contact, gesturing, body language, and listening skills, you can effectively send and receive messages to all types of customers.
As customer service author and performance consultant Robert W. Lucas is quoted as saying:
To gain insights into more effectively communicating with customers verbally and nonverbally, get copies of Customer Service Skills for Success and Please Every Customer: Delivering Stellar Customer Service Across Cultures.