7 Customer Service Trends That Impact Expectations Due to the rapidly changing world in which we live, customer expectations continue to shift dramatically in the 21st century. In many instances, trends in customer service expectations are being driven by the pervasiveness of technology, especially social media. The following are some of the customer service trends that I … Read more
Ways to Achieve Customer Service Excellence – 3 Strategies for Professional Development There are many ways to achieve customer service excellence. Professional customer service representatives who truly want to excel at their jobs find ways to acquire the knowledge and skills necessary to succeed. In many organizations, professional development training and information are provided. These … Read more
Time Management in Customer Service Tips for Service Professionals In today’s harried world, effective time management in customer service is crucial. When was the last time that you actually felt that you had time to do everything that your boss or customers expect from you? There is an ever-growing list of tasks to accomplish for … Read more
4 Proven Ways to Improve Customer Service Skills Are you consistently looking for ways to improve customer service skills? If so, that is a smart and professional strategy in today’s globally competitive marketplace. No matter what type of business or organization you belong to, developing and honing your customer service skills will put you ahead … Read more
Making Customer Service a Strategic Organizational Initiative In case you have not been paying attention in recent years, many time-honored national and international organizations have disappeared or are struggling to remain competitive. In most instances, this can be attributed to the fact that managers and executives have not effectively predicted societal changes. To compound the … Read more
Delivering Excellent Customer Service as Part of a Service Culture Delivering excellent customer service as part of a service culture has become a pivotal determinant in the global competition between organizations. As the world has gotten smaller because of geopolitical changes, trade agreements, personal mobility, and connections via technology, the way that companies provide customer … Read more
What Is Customer Service? People often ask, “What is customer service and why is it important?” To answer this, you have to recognize that customers come in many shapes, sizes and types, and from a variety of diverse backgrounds. Each customer has his or her own values and beliefs and comes with specific needs, wants and … Read more
Perceptions of Time Can Impact Customer Relationships Perceptions of time can impact customer relationships. An understanding of the concept and value of time differences between individuals is crucial for any employee since they are likely to interact with people from other cultures periodically. By recognizing that customers from diverse backgrounds may not view punctuality or … Read more
More Typical Customer Contact Center Representative Competencies In a previous blog article, I discussed crucial competencies call center and customer care center applicants and employees must possess to be successful when interacting with customers. In this article, I share more typical customer contact center representative competencies. I do this because I believe that it is essential … Read more
Effective Listening and Interpersonal Communication Skills for Customer Service Representatives Effective listening and interpersonal communication skills for customer service representatives are crucial in ensuring that customers are satisfied and less likely to desert an organization. Many customer service representatives assume that they know how to effectively listen to their customers. After all, don’t they do … Read more
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