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Monthly Archives: May 2013
Service Recovery Strategies: Rebuilding customer relationships after breakdowns
Managing conflict with customers involves more than just resolving the disagreement. If you fail to address the emotional and psychological needs of those involved, you may find the conflict returning, repercussions and/or severe damage to the customer-provider relationship may occur. Often … Continue reading
Posted in customer appreciation, Customer communication, Customer Service, customer service across cultures, Customer Service Articles, customer service skills, Service 101, Service breakdowns, service culture, Service recovery
Tagged communication with customers, customer communication, customer satisfaction, customer service, customer service breakdowns, customer service representatives, dealing with customer conflict, good customer service, resolving customer conflict, Service recovery, service recovery strategies
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Strengthening Customer Communication
Customers who feel that they have an active role and control of a service-provider interaction often feel more important and valued. Improved interpersonal communication can lead to higher levels of customer satisfaction and retention and reduced stress for you and … Continue reading
Posted in customer appreciation, Customer communication, Customer Service, customer service across cultures, Customer Service Articles, customer service skills, Service 101, service culture
Tagged customer loyalty, customer retention, Customer satisfaction; Customer retrention; Customer Service Strategies; Wowing customers; Technlogy in customer service;, customer service representative, customer service; customer service articles;, customer service; customer service skills; global customer service, good customer service, positive customer communication, positive customer service, service culture
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