Customer Relationship Management Initiatives Focus on Customer Loyalty and Retention

Customer Relationship Management Initiatives Focus on Customer Loyalty and Retention At one point in history, business owners knew their customers personally. They knew their customers’ families, what their religious affiliation was, and what was happening in their lives. Customers dealt with the owners of a business and had personal relationships with them. That was then, and … Read more

Benefits of Customer Relationship Management

Benefits of Customer Relationship Management When organizations attain a high degree of brand recognition and a reputation for providing quality products and services at a competitive price while going above and beyond their customers’ expectations, they are typically rewarded with customer loyalty and repeat and referral business. According to a J.D. Powers and Associates North … Read more

Effective Customer Relationship Management Can Improve Customer Satisfaction Levels

Effective Customer Relationship Management Can Improve Customer Satisfaction Levels   Study after study finds that the road to success for any organization is directly tied to effective customer relationship marketing and management. This is particularly true for small businesses. In their case, they have often an advantage over larger organizations which are more cumbersome and have more … Read more

Three Proven Strategies that Build Customer Loyalty

Three Proven Strategies that Build Customer Loyalty Most organizations struggle to find ways in which they can build customer loyalty and reduce customer churn. Many of these companies spend large amounts of money and time creating costly reward programs, sending out expensive marketing materials, and investing in expensive customer relationship management systems. While each of … Read more

POSITIVE Global Customer Service Model

POSITIVE Global Customer Service Model – Serving Diverse Customers The following acronym (POSITIVE) provides some strategies for creating or contributing to a positive global service environment and building strong relationships with your customers. It provides a model to move you from good customer service to the best customer service possible. Put your best foot forward. … Read more

4 Proven Ways to Improve Customer Service Skills

4 Proven Ways to Improve Customer Service Skills Are you consistently looking for ways to improve customer service skills? If so, that is a smart and professional strategy in today’s globally competitive marketplace. No matter what type of business or organization you belong to, developing and honing your customer service skills will put you ahead … Read more

Time Management Skills in A Diverse Customer Service World

Time Management Skills in A Diverse Customer Service World Reliable time management skills in a diverse customer service world are crucial in order to take advantage of opportunities to effectively interact with customers from various cultures. For years, anthropologists and others have studied the use of time in various cultures to try to better understand … Read more

Perceptions of Time Can Impact Customer Relationships

Perceptions of Time Can Impact Customer Relationships Perceptions of time can impact customer relationships. An understanding of the concept and value of time differences between individuals is crucial for any employee since they are likely to interact with people from other cultures periodically. By recognizing that customers from diverse backgrounds may not view punctuality or … Read more

More Typical Customer Contact Center Representative Competencies

More Typical Customer Contact Center Representative Competencies In a previous blog article, I discussed crucial competencies call center and customer care center applicants and employees must possess to be successful when interacting with customers. In this article, I share more typical customer contact center representative competencies. I do this because I believe that it is essential … Read more

Typical Customer Contact Center Representative Competencies

Typical Customer Contact Center Representative Competencies To perform well in a call center/customer care center, employees must possess some very special competencies or capacities/abilities to perform required job tasks. Because of the specific requirements of the job, organizations must look for candidates possessing many of these typical customer contact representative competencies as possible. It is essential that call … Read more

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