Tag Archives: communicating effectively with customers

Improving Verbal Communication with Customers

Many customer service representatives give little thought to the way that they sound to their customers. Typically, they have not received customer service skills training that addresses effective verbal communication. Similarly, they likely have not taken college or professional courses on … Continue reading

Posted in communication skills, Customer communication, customer retention, verbal communication skills | Tagged , , | Leave a comment

Effective Verbal Communication Can Lead To Customer Satisfaction and Customer Retention

You may have heard that the expression it is sometimes not what you, but how you say it that makes a difference. Nothing is more true when you are dealing with a multi-cultural, diverse customer-base. In many situations, when customer … Continue reading

Posted in brand loyalty, communication skills, cultural awareness, cultural diversity, customer appreciation, Customer communication, customer loyalty, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service across cultures, customer service diversity, customer service quotation, customer service quote, customer service representatives, customer service skills, daily quote, daily quotes, delivering excellent customer service, demographics, global customer service, impact of diversity on customer service, methods of communication, nonverbal communication, quality customer service, quotations, Service 101, verbal communication skills | Tagged , , | Comments Off on Effective Verbal Communication Can Lead To Customer Satisfaction and Customer Retention

Nonverbal Communication That Can Impact Customer Relationships

There are many ways in which customer service representatives communicate with customers face-to-face and via technology. One of the most powerful techniques is through nonverbal cues or messages they send subconsciously. Often these unspoken messages are more powerful than those delivered … Continue reading

Posted in Customer communication, customer satisfaction, Customer Service, customer service 101, customer service over the telephone, customer service representatives, customer service skills, delivering excellent customer service, methods of communication, nonverbal communication, Projecting a positive telephone service image, quality customer service, Service 101, Service breakdowns | Tagged , , , , , , , | Comments Off on Nonverbal Communication That Can Impact Customer Relationships