Tag Archives: customer service in a diverse world

Customer Service Skills That Lead to Customer Satisfaction

As a customer service professional, what can you do to enhance customer satisfaction and build a lasting relationship with your customers? If you answered “improve your customer service skills and knowledge,” you are correct. Unfortunately, many managers and their organizations … Continue reading

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Effective Verbal Communication Can Lead To Customer Satisfaction and Customer Retention

You may have heard that the expression it is sometimes not what you, but how you say it that makes a difference. Nothing is more true when you are dealing with a multi-cultural, diverse customer-base. In many situations, when customer … Continue reading

Posted in brand loyalty, communication skills, cultural awareness, cultural diversity, customer appreciation, Customer communication, customer loyalty, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service across cultures, customer service diversity, customer service quotation, customer service quote, customer service representatives, customer service skills, daily quote, daily quotes, delivering excellent customer service, demographics, global customer service, impact of diversity on customer service, methods of communication, nonverbal communication, quality customer service, quotations, Service 101, verbal communication skills | Tagged , , | Comments Off on Effective Verbal Communication Can Lead To Customer Satisfaction and Customer Retention

Successfully Addressing Diversity as a Service Provider

As the world grows smaller economically and otherwise through world trade, international travel, outsourcing and off shoring of jobs, worldwide Internet access, international partnerships between organizations and technologically transmitted information exchange, the likelihood that you will have contact as a … Continue reading

Posted in cultural awareness, cultural diversity, customer needs, Customer Service, customer service 101, customer service across cultures, customer service diversity, customer wants, demographics, global customer service, impact of diversity on customer service, Service 101, Uncategorized | Tagged , , , , | Comments Off on Successfully Addressing Diversity as a Service Provider