Tag Archives: customer service techniques

Customer Service Representative – Active Listening Tips

Posted on August 16, 2014 by admin

Before you can effectively listen to your customers or clients as a customer service representative you must first prepare to listen. That is because active listening is a learned skill and is different from the passive action of simply hearing sounds. … Continue reading →

Posted in communication skills, Customer communication, customer expectations, customer needs, customer relationship management, customer satisfaction, Customer Service, customer service over the telephone, customer service representatives, customer service skills, customer wants, delivering excellent customer service, listening skills, methods of communication, nonverbal communication, verbal communication skills | Tagged , , | Leave a comment

The Role of Eye Contact in Customer Service in a Diverse World

Posted on June 25, 2013 by admin

It has been said that the eyes are “the windows to the soul.” Eye contact is very powerful. This is why criminal investigators are often taught to observe eye movement in order to help determine whether a suspect is being … Continue reading →

Posted in cultural awareness, cultural diversity, Customer communication, customer needs, Customer Service, customer service 101, customer service across cultures, customer service diversity, customer service representatives, customer service skills, delivering excellent customer service, demographics, global customer service, impact of diversity on customer service, methods of communication, quality customer service, Service 101 | Tagged , , , , , , , , , , | Comments Off on The Role of Eye Contact in Customer Service in a Diverse World