Tag Archives: daily quote

Nonverbal Communication Quote – Ralph Waldo Emerson

The importance of effective nonverbal communication when dealing with customers cannot be over emphasized. This is because people send and receive nonverbal cues differently based on many factors in their backgrounds (e.g. culture, education, experiences, ethnicity and many others). As … Continue reading

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Customer Satisfaction Quote – Horst Schultz

Meeting your customer’s needs, wants and expectations are the keys to creating brand and customer loyalty. As Horst Schultz is quoted as saying:

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Inspirational Customer Service Quote – Kevin Stirtz

Customer service success is determined by how well customer service representatives and other organizational employees prepare before their customers arrive. If they follow industry standards in the way they greet, listen and provide service to the people they encounter, they … Continue reading

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Customer Service Quote – Lewis Carol

Customer service representatives and others who interact with internal and external customers have an opportunity to be successful in satisfying customers if they adopt a customer-centric attitude. By being concerned for customer needs , wants and expectations and treating people as … Continue reading

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Internet Customer Service Quote – Doug Warner

The customer service profession continues to evolve as new technology is developed and improved on a regular basis. With each new generation of computers, tablets, smartphones and other devices designed to connect people, the opportunities for business applications continues to … Continue reading

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Customer Service Excellence Quote – Sam Walton

Quality customer service, customer service excellence, stellar customer service, excellent customer service, or whatever you call it in your organization, can lead to enhanced customer satisfaction levels. It can also help increase brand and customer loyalty and revenue as customers react … Continue reading

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Customer Satisfaction Quote – Alice MacDougall

Customer needs, wants and expectations drive their behavior. The challenge for customer service representatives and other employees in any organization is to properly identify what it takes to promote customer and brand loyalty. The easiest way to accomplish this is … Continue reading

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Customer Service Quote – Kate Zabriskie

All customer service representatives and others in their organization  play an integral part in ensuring that they deliver the best possible customer service. Each person is responsible for having current product and service knowledge and skills in order to answer … Continue reading

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Interpersonal Communication Quote – Theodore Roosevelt

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Inspirational Customer Service Quote – Peter Drucker

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