Superior Customer Service at Fields Chrysler Jeep Dodge Ram

Superior Customer Service at Fields Chrysler Jeep Dodge Ram

Superior Customer Service at Fields Chrysler Jeep Dodge Ram

When was the last time you actually “enjoyed” a car buying experience? The answer for me is never in the past 40 years,,, until I recently visited the Fields Chrysler Jeep Dodge Ram dealership in Sanford, Florida to purchase a car for my wife.

As a customer service consultant and author, I was blown away with the personalities, knowledge, and candor of our sales representative (Ryan Eiland), Ty Brown (Sales Rep)  and New Car Manager, Brian Williams. In an industry with an often dubious reputation, these guys and everyone else we encountered at the dealership were a breath of fresh air and epitomize what I believe stellar global customer service should be. In fact, we were so impressed with their willingness to go the extra mile for a customer and take the time to provide that personal touch related to demonstrating that they really do care about whether the customer is satisfied, that we went back two days later and bought a second car for me!

I only wish that more organizations could “get it” like these folks obviously do when it comes to recognizing that the customer is the most important person they will meet on any given day in their workplace. By simply taking the time to make things right and help customers feel welcomed, appreciated and valued, they could raise their sales volume exponentially. Having a customer-centric approach to doing business, as Fields does, is what separated the successful from the non-successful organizations in a competitive automotive marketplace.

I’d be curious to hear from anyone else about similar organizations and service experiences.

For ideas and strategies on how you can deliver higher quality service check out these books: Customer Service Skills for Success, How to Be a Successful Call Center Representative and Please Every Customer: Delivering Stellar Customer Service Across Cultures.

2 thoughts on “Superior Customer Service at Fields Chrysler Jeep Dodge Ram”

  1. I think this is the perfect place to make a jeep purchase. Of course, I want to know what is the condition and capacity of the unit that I want to purchase. This is the common problem of the consumer, sometimes they just buy the item without getting to know more about the item itself, that’s why they end up unsatisfied.

  2. I agree Chase. Anyone making a purchase, especially a large one like a car, should do their homework and find the best product and deal for them. That’s why we bought at this dealership. Enthusiastic sales people and management and great support after the purchase. Thanks for commenting.

Comments are closed.

Thanks for visiting our website!  If you need or want a copy of this content - please contact the author to request purchasing it. Thank you!