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Monthly Archives: August 2013
Process Improvement Quote – Bill Gates
Organizations that remain vigilant by continually seeking process improvement and looking for ways to enhance the service experience for their customers are the ones that survive in turbulent time. By investing time, effort and money into employee training and development of new … Continue reading
Posted in brand loyalty, customer loyalty, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service quotation, customer service quote, quality customer service, quotations, Service 101
Tagged brand loyalty, customer loyalty, customer satisfaction, daily quote, daily quotes, process impovement
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Quote on Change – Charles Darwin
Change is a constant in the world. This is especially true in the customer service profession. Recent decades have seen the advent of computerized and technology-based service delivery, shifts in economies, an evolving diverse customer population and may other factors … Continue reading
Posted in demographics, global customer service, impact of diversity on customer service, quotations, Technology based customer service
Tagged adapting to change, daily quote, daily quotes, quote on change
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The Customer Is Always Right Quote – Stew Leonard
Posted in customer centric, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service management, customer service quotation, customer service quote, quality customer service, quotations, Service 101, what is service culture
Tagged customer centric, customer focused, daily quote, daily quotes, the customer is always right
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Definition of a Customer – Quote by Mahatma Gandhi
Customers come in all sizes, shapes and descriptions in this multicultural, diverse world. Chances are that you will encounter many people daily who are not like you, who do not think like you and who do not want or expect … Continue reading
Posted in customer centric, Customer Service, customer service 101, customer service quoatation, quality customer service, quotations, Service 101
Tagged customer centric, daily quote, daily quotes, definition of a customer, what is a customer
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Customer Centric Quote – Ray Krock
Too many people dislike the jobs they have. If you are one of those folks and occupy a customer service position; this can create challenges for you, your customers and your organization. The reason is that what you do impacts you professionally … Continue reading
Posted in customer appreciation, customer centric, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service quoatation, delivering excellent csutomer service, delivering excellent customer service, quality customer service, quotations, Service 101, what is service culture
Tagged customer centric, customer centric quote, customer focused, daily quote, daily quotes, delivering excellent customer service
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Customer Service Quote – Anonymous
In my book Customer Service Skills for Success, I define customer service as “the ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified … Continue reading
Posted in customer relationship management, customer satisfaction, Customer Service, customer service 101, customer service quoatation, customer service representatives, delivering excellent csutomer service, delivering excellent customer service, internal customer service, quality customer service, quotations, Service 101
Tagged customer service, customer service quote, customer service quotes, daily quote, daily quotes, delviering excellent customer service, good customer service
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Customer Service Excellence Quote – Tony Alessandra
“Good customer service is hard to find today.” How many times have you heard that statement? As a service provider (and we all are in any organization of more than one person since we all have internal customers), your goal should … Continue reading
Posted in customer centric, customer satisfaction, Customer Service, customer service 101, customer service quoatation, delivering excellent csutomer service, delivering excellent customer service, quality customer service, quotations, Service 101
Tagged best customer service, customer satisfaction, customer service excellence, customer service excellence quote, daily quote, daily quotes, delviering excellent customer service, good customer service, great customer service
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Quote on Customer Loyalty – Chip Bell
In an era of global competition, technology-based service, and a shifting economy, organizations are looking for new and creative ways to gain and retain customers. Creating a customer centric service culture is one way of helping ensure customer and brand … Continue reading
Posted in brand loyalty, customer loyalty, customer retention, customer satisfaction, Customer Service, customer service 101, customer service quoatation, quality customer service, quotations, Service 101
Tagged brand loyalty, customer loyalty, daily quote, daily quotes, quote on customer loyalty, quotes on customer loyalty
Comments Off on Quote on Customer Loyalty – Chip Bell