Category Archives: commerce

Black Friday Stats Show 2013 Was a Huge Success

Each year, online and brick and mortar retailers strive to increase sales and revenues generated around the period of Thanksgiving and Black Friday. This year was no exception, with many companies offering pre-Black Friday deals followed by Cyber Monday opportunities … Continue reading

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Technology Is Rapidly Changing the Face of Customer Service

Customer service is changing rapidly as technology encroaches on the traditional world of retail marketing and sales.  Customer and brand loyalty are quickly becoming a thing of the past as many customers search for the finest quality at the cheapest … Continue reading

Posted in commerce, consumer behavior, consumer behaviour, customer expectations, Customer Service, customer service 101, customer service management, customer service representatives, customer wants, quality customer service, Service 101, Technology based customer service | Tagged , , , , , , , , , , | Comments Off on Technology Is Rapidly Changing the Face of Customer Service